Disney Animal Kingdom Construction: August 2015

Avatar island attached to show building. Photo by J. Jeff Kober.

  Construction continues at Disney’s Animal Kingdom. Let’s start the biggest of all projects–Avatar’s Pandora. Now that the exterior of the simulator show building has been built, the front facade is being layered on. This will consist of a series of mountains and even hanging islands: You can see the structural outline of the mountain being … Read more…

Provide Customer Options: Guest Service Lesson #16

This concept of providing customer options with merchandise pickup and delivery is even available here at this Fantasyland shop in Tokyo Disneyland. Photo by J. Jeff Kober.

  Welcome to our celebration of Disneyland’s Diamond Anniversary with our 16th example of great customer service. Imagine you’re shopping at Bonjour Village Gifts at The Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? … Read more…

Signs of Great Service: Disney Guest Service Lesson #15

Plaza Ice Cream Parlor at Magic Kingdom, Walt Disney World. Photo by J. Jeff Kober.

  On one occasion I came across this sign when visiting a very popular dining spot. It was written on receipt tape, and pegged to the regular sign created for the restaurant. It’s message was intended to re-direct customers upstairs past the store and to the dining portion of the restaurant. I will grant you … Read more…

Disney’s Hollywood Studios: Rumors and Additions

Pizza Planet across from the Muppet Vision 3D. Photo by J. Jeff Kober.

  Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed on under the new TCM sponsorship. That includes new display cases with costuming and props from a … Read more…

Soft Open: Guest Service Lesson #14

Sleeping Beauty Castle at Disneyland. Photo by J. Jeff Kober.

  Happy Birthday Disneyland. 60 Years of unbelievable excellence. It inspires, thrills, and excites. Hundreds of millions of guests have visited this one-of-a-kind place. It truly is the Happiest Place on Earth. But it wasn’t so on opening day. So many things went wrong that first day. At the center of this was the fact that Disneyland wasn’t ready … Read more…

The Future of Innoventions at Epcot

The Future of Innoventions

  There are many things happening across Walt Disney World. Magic Kingdom is still working on projects green lit some time ago such as the Central Plaza expansion. Construction on Avatar is looking impressive. And lots of rumors exist about Disney’s Hollywood Studios with respect to the additions expected to go in there. But what about … Read more…

Earning Customer Trust: Guest Service Idea #13

Earning Customer Trust

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Let’s look at Guest Service Idea #13: Earning Customer Trust. We’ll use that unlucky number 13 to discuss our next guest service idea. Let’s flash back to the long gone Toon Town Fair at Magic Kingdom. You’ll recall that when you entered this land you first … Read more…