Perfecting the Customer Experience

Join us at Disneyland!

We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017 at the Disneyland Resort in Anaheim, California. Perfecting the Customer Experience is a unique, two-day benchmarking program that demonstrates a service standard to which every consumer-facing business should aspire. This intense, small-group experience helps you … Read more

Podcast #13: The Culture of Walt Disney World Part 2

Thanks for joining us for the thirteenth episode of the Disney at Work Podcast! Today, we have part 2 of our chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World, how it’s changed over the years, and how … Read more

WDW Announcements

Podcast #12: WDW Announcements from the D23 Expo

Thanks for joining us for the twelfth episode of the Disney at Work Podcast! Today, we chat about WDW announcements made at the recent D23 Expo, announcements made prior to D23, and most importantly, announcements that we think may still be yet to come! You can find the link for the episode on iTunes, SoundCloud, or TuneIn. Some highlights of our … Read more

culture at disney

Podcast #11: The Culture of Walt Disney World

Thanks for joining us for the eleventh episode of the Disney at Work Podcast! Today, we chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World and how it’s changed over the years. We even reference the Disney Handwich … Read more

D23 VIP Treatment

A D23 Imagineering Moment I have mixed feelings about D23. I somewhat understand that an event held for the fan faithful will be attended in droves. I arrived at 6:40 am and essentially began a waiting experience that continued until about 9:40 am, when we were finally escorted into the exhibit hall. That’s a three … Read more

Podcast #10: Happy 1st Anniversary, Shanghai Disneyland!

Thanks for joining us for the tenth episode of the Disney at Work Podcast! Today, we chat about the first year anniversary of Shanghai Disneyland with our special guest, Chris Nilghe, from the website TDR Explorer. You can find the link for the episode on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on … Read more

Disney at Work Podcast #9: Our Review of Pandora

David Zanolla and I are now providing our review of Pandora: The World of Avatar on our Disney at Work podcast. It’s Episode 9 which can be heard when you visit our iTunes site. The area has now been open about a month, and we offer some insights that you might not hear otherwise. In particular, we suggest a very … Read more

Shanghai Disney Resort

Happy Birthday, Shanghai Disneyland Resort

It is the first anniversary of the Shanghai Disney Resort. Congratulations for arriving on your first anniversary! It’s been a big year, which followed an enormous opening. Over 11 million guests have already visited that park. The Chinese are coming to realize that this is a fantastic experience, and worthy of their time and attention. … Read more