Wowing Guests at Disneyland

My apologies for not submitting posts more often. Business is busy, and many things are happening. But I did want to offer a post before the week ended. So today we talk about visiting Disneyland. If you’ve never visited Disneyland before, you are going to be wowed. That’s because Disneyland is a beautiful, mature park … Read moreWowing Guests at Disneyland

Matterhorn Mountain & What Would Walt Do

While it looks like winter on Matterhorn mountain year-round, there’s no time of the year more beautiful than the holiday season at Disneyland. For years, these decorations have graced Disneyland and, at one time, a large, revolving star stood at the top of the Matterhorn. It even lit up and rotated. Unfortunately for Disney’s Cast … Read moreMatterhorn Mountain & What Would Walt Do

Podcast #14: Disney Around the World

Our latest episode chronicles some of the terrific experiences I have had visiting Shanghai Disneyland, Tokyo Disneyland, Disneyland Resort, Disney Cruise Line, and Walt Disney World. David also spoke of visiting Aulani, A Disney Resort & Spa. Let’s visit Disney around the world and see some photos and links we spoke of in our podcast, … Read morePodcast #14: Disney Around the World

Wayfinding Through Pumpkins!

With the Halloween season, perhaps it would be appropriate to offer something that ties into the season. Let’s talk about Wayfinding Through Pumpkins! I know it seems like a peculiar topic. But I’m a big fan of creating ways to navigate the customer through spaces through innovative means. Our example today is a great example … Read moreWayfinding Through Pumpkins!

Sue: The Best Magic Kingdom Magic

I’ve spent many an article here chronicling examples of great customer service at Disney. I’ve discussed transactions versus interactions, and how the latter is what creates the magic. Included has been the idea of creating Magical Moments and Take 5’s. These are planned and improvisational activities for making the guest experience memorable. I’ve shared some … Read moreSue: The Best Magic Kingdom Magic

Introducing DestinationMagic.com

I’m very pleased to personally introduce to you Destination Magic, your go to place for Disney insights, vacation advice, and magic. For over 20 years I have presented ideas on life and work from the Happiest Place on Earth. In the early years, that role was as a Cast Member and Leader at The Disney … Read moreIntroducing DestinationMagic.com

Perfecting the Customer Experience

Join us at Disneyland!

We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017 at the Disneyland Resort in Anaheim, California. Perfecting the Customer Experience is a unique, two-day benchmarking program that demonstrates a service standard to which every consumer-facing business should aspire. This intense, small-group experience helps you … Read moreJoin us at Disneyland!

Podcast #13: The Culture of Walt Disney World Part 2

Thanks for joining us for the thirteenth episode of the Disney at Work Podcast! Today, we have part 2 of our chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World, how it’s changed over the years, and how … Read morePodcast #13: The Culture of Walt Disney World Part 2

WDW Announcements

Podcast #12: WDW Announcements from the D23 Expo

Thanks for joining us for the twelfth episode of the Disney at Work Podcast! Today, we chat about WDW announcements made at the recent D23 Expo, announcements made prior to D23, and most importantly, announcements that we think may still be yet to come! You can find the link for the episode on iTunes, SoundCloud, or TuneIn. Some highlights of our … Read morePodcast #12: WDW Announcements from the D23 Expo

culture at disney

Podcast #11: The Culture of Walt Disney World

Thanks for joining us for the eleventh episode of the Disney at Work Podcast! Today, we chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World and how it’s changed over the years. We even reference the Disney Handwich … Read morePodcast #11: The Culture of Walt Disney World