The Wonderful World of Customer Service at Disney” is a celebration of great business practices that can be applied to your own service organization. See it from the eyes of J. Jeff Kober, who is the foremost thought leader in benchmarking practices [...]
Disney’s newest exhibit at Epcot’s Innoventions has a great deal of controversy surrounding it. At the heart of it are Bad Habit characters like Snacker and Lead Bottom who have become stereotypes of people struggling with obesity. In truth, who are the Real Habit Heroes, and how should Disney have really focused this attraction? Take a look at this article and then share with us on the blog who your real habit heroes are.