The Wonderful World of Customer Service at Disney” is a celebration of great business practices that can be applied to your own service organization. See it from the eyes of J. Jeff Kober, who is the foremost thought leader in benchmarking practices at Disney.
Whether you’re in the private or public sector, you’ll find solutions that can take your organization to the next level. Order your copy today at Amazon.com.
Here’s what others are saying:
“Behind the costumes, the fantasy and the magic, Disney World is a business like any other. And [...]