Great Service After Ghirardelli Closes

Guests always seem to gravitate to Ghirardelli at Disney California Adventure. Photo by J. Jeff Kober
Guests always seem to gravitate to Ghirardelli at Disney California Adventure. Photo by J. Jeff Kober

I love Ghirardelli! Perhaps too much looking at my waist size. I love how they greet you with a chocolate square when you enter. It’s such a nice touch.

I was kind of bummed out last week in Orlando I thought our family was going to get ice cream at the Ghirardelli in Downtown Disney. But the family made a switch and we ended up elsewhere.

So when I ended up at Disney California Adventure on the west coast yesterday, I planned my visit to grab an ice cream right before I attended World of Color at 8:15 pm. Well, maybe I didn’t plan to well, because the next thing I knew it was 8:00, which was the hour of closing. I realized that the shop might be closed, so I hurried over.

It was closed as I and others approached. I couldn’t blame them for closing. They have to close at some point. But as I approached the second doorway I found a Cast Member at the door. She was apologetic about closing, but said, “Here, we want you to have some chocolate anyway!” She then handed me not one, but five chocolate squares. Wow! What a nice touch.

It was unexpected, but it made me want to go back all the more. I love it when an organization goes the extra mile–even when they are closed. Ghirardelli not only offers a superb product–it offers a superb service experience.

 

Leave a Comment