We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017 at the Disneyland Resort in Anaheim, California.
Perfecting the Customer Experience is a unique, two-day benchmarking program that demonstrates a service standard to which every consumer-facing business should aspire.
This intense, small-group experience helps you to see the business behind the magic of Disney. Although you will be among thousands of guests, we will help you notice and study specific things–both good and bad–that most people will not see. You will interact constantly with the two facilitators, and also have time to discuss any issues that are specific to your business.
While the Disney setting is amazing, this “learn by experiencing” workshop provides practical ideas that you can apply immediately in the real world. And you don’t need to be part of a huge operation. Disney’s tactics, methods, and standards work in any size business.
While you will no doubt have fun, this program is immersive, hands-on work. Your senses will be bombarded as you experience service-industry “best practices.” And, because adults learn best through personal experience, the lessons will stay with you for life.
Your hosts and program facilitators are myself and Ted Topping. As a former leader of the Disney Institute, I have led scores of companies and thousands of individuals to see best-in-organization practices from Disney. Ted Topping is president of Creative Insights Inc., a service and customer experience consulting firm bringing the crucial voice of the customer to the discussion table.
The registration fee for Perfecting the Customer Experience includes:
- Two-day, hands-on workshop
- Printed workbook
- Admission to one of the Disney theme parks each day
- Three casual dining experiences
- Copy of The Wonderful World of Customer Service at Disney
Contact me, Jeff Kober, today at 407-973-3219 or email us to learn more about program details and pricing. For information about great discounts on where to stay, contact David Zanolla at Exclusive Travel Partners.
Note: To maintain an independent opinion in the customer service industry, neither Perfecting the Customer Experience nor the facilitators are in any way associated with the Walt Disney Company.