Creating Magic For Your Customers

One of the things that makes Disney special is that they create Magical Moments and Take 5’s for their Guests. Let me share an example of what that looks like. Our son struggles with autism, but that doesn’t stop him from loving Bailey from Finding Dory. When we are over at the Disney Parks, he lines … Read more

Carthay Circle Theater marks one entry to the Avenue M Arcade. Photo by J. Jeff Kober.

Shanghai Disney Retail Magic: Part II

In our previous post, we had a chance to take a look at the retail magic found in Shanghai Disneyland. We had a chance to move up the right side of Mickey Avenue, head over to Treasure Cove, and then continue counter-clockwise around to Fantasyland. Today we’re going to continue that direction, finishing out Fantasyland, move … Read more

Walt Disney World 45th Anniversary

Walt Disney World 45th Anniversary: Why It Matters

Today was the Walt Disney World 45th anniversary. Here’s what I observed on this “special” day: Transportation had buses ready to bring extra guests to the park from the TTC. But express monorails–a signature part of Walt Disney World’s opening–were not up and running until well after opening. Guests entering the park were handed free … Read more

Avatar at Disney's Animal Kingdom

Examining Avatar at Disney’s Animal Kingdom

Pandora, the World of Avatar will unveil itself sometime in 2017. Now is a good opportunity to really look at what we know–or don’t know–about this attraction based on the film Avatar at Disney’s Animal Kingdom. I’ve learned a few new things recently–and I have just taken a few unique shots that will help us better … Read more

VIP Treatment at Disney

VIP Treatment at Disney

Do you want VIP treatment at Disney? Perhaps you should visit the Fantasyland courtyard at the Magic Kingdom. There sits the Sword in the Stone. From time to time you find The Royal Majesty Makers inviting guests to pull excalibur from its rock foundation. After older adults find no success, they usually identify a young child who easily pull … Read more

Guests boarding vehicles at Test Track, a complicated attraction where computers manage the acceleration and braking for the passenger. Photo by J. Jeff Kober

Safety at Disney: Is There a Problem?

It’s been a long summer at the house of the Mouse. And the real culprit seems to center around safety at Disney. In what should have been a blockbuster summer of opening several shows and  attractions such as the new Soarin’ Around the World, Frozen Ever After, Friendship Faire and Rivers of Light, the advent of these … Read more

Disney Springs

Disney Springs From a Grove

In anticipation of the new Disney Springs opening, in May I wrote in a previous post about how Disney Springs had evolved originally from the Lake Buena Vista Shopping Center to adding Downtown Disney, and Disney’s West Side. We talked about the retail and competitive entertainment influences surrounding those neighborhoods of what ultimately combined to become Downtown … Read more

Making Shanghai Disney Less Overwhelming

Making Shanghai Disney Less Overwhelming

Last week I showcased 5 things that made Shanghai Disney an amazing park. With that list I identified ways those visiting can really enjoy the park. For Disney fans, it is an experience worth having on your bucket list. That said, the park is huge. It is difficult to traverse. It is very hot and humid. … Read more