Just what is the long term future for this attraction? Photo by J. Jeff Kober.

Disney’s Hollywood Studios: Seasons of Capacity

  It’s been announced that in 2016 construction will begin on additions to Disney’s Hollywood Studios. Based on a variety of sources, let me try to paint for you what I understand will happen. Most of this has not been formally announced, and rumors are just that. But my sources are fairly solid, and as … Read more

The sun sets as a new floating island is raised into place. Photo by J. Jeff Kober.

The Engineering Awe of Avatar

  Major strides are being made on the construction of Avatar at Disney’s Animal Kingdom. But they aren’t without enormous effort and cost. Over the weekend floating islands were being put in place to the exterior of the attraction. These are small pieces compared to the major segments that will largely cover the front of the … Read more

An artistic interpretation of Cinderella being carried away happily ever after. Photo by J. Jeff Kober.

Attention to Disney Mosaic Tiles: Guest Service Idea #18

  Anyone who has been aboard the Disney Cruise Line knows the attention to a myriad of details is what makes that experience so incredible. The furnishings are exquisite from lighting to railings to flooring. As part of Disneyland’s diamond celebration of 60 years of great guest service, our focus today is on just one small … Read more

Photo by J. Jeff Kober.

Happenings at Disney’s Hollywood Studios

  There is much that is happening–and much that is not at Disney’s Hollywood Studios. Let’s take a look at what’s going on. The Frozen layer has been removed from that summer event. That includes the stage in front of the Chinese Theater, which continues to get some renovations and additions of its own. It’s … Read more


Making Backstage Guest Worthy: Guest Service Idea #17

  It stuns me that even though there are no major attractions planned for the Magic Kingdom at this time, there is still so much construction activity going on in the parks. No one can say that Disney doesn’t work very hard to keep things up to snuff. Here’s just one amazing addition. Do you … Read more

Celebrating 60 Years of Annette Funicello

Celebrating 60 Years of Annette Funicello

  Everyone knows within the Disney blogosphere that this year is Disneyland’s Diamond Celebration. Well it’s not the only one. In 1955 the Mickey Mouse Club became an American phenomenon, and at the center of it was Annette Funicello. This year at D23 you have a chance to celebrate the life of this extraordinary person. In … Read more

Avatar island attached to show building. Photo by J. Jeff Kober.

Disney Animal Kingdom Construction: August 2015

  Construction continues at Disney’s Animal Kingdom. Let’s start the biggest of all projects–Avatar’s Pandora. Now that the exterior of the simulator show building has been built, the front facade is being layered on. This will consist of a series of mountains and even hanging islands: You can see the structural outline of the mountain being … Read more

This concept of providing customer options with merchandise pickup and delivery is even available here at this Fantasyland shop in Tokyo Disneyland. Photo by J. Jeff Kober.

Provide Customer Options: Guest Service Lesson #16

  Welcome to our celebration of Disneyland’s Diamond Anniversary with our 16th example of great customer service. Imagine you’re shopping at Bonjour Village Gifts at The Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? … Read more