Bob Iger seen in Variety in front of Shanghai Disneyland's icon.

Bob Iger, Sushi, and Excellence at Disney

Bob Iger: Showman of the Year Congratulations to Bob Iger, who has just been named Variety’s Showman of the Year. Variety did the kind of interview I would want to have with Bob Iger. It covered important issues that needed addressing. I strongly encourage studying all of it. As CEO of The Walt Disney Company, Bob … Read more

Monorail Red entering the express side of the MK station. Photo by J. Jeff Kober.

Monorails and The Powers That Be

A 45 Year Old Gem: The Walt Disney World Monorail As Walt Disney World celebrates its 45th anniversary this year, so does its legendary monorail system. The thread of the “Vacation Kingdom” was and in many ways still is the monorail system. It was usually the first “wow” guests had when they visited this East coast version of … Read more

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Creating Magic For Your Customers

One of the things that makes Disney special is that they create Magical Moments and Take 5’s for their Guests. Let me share an example of what that looks like. Our son struggles with autism, but that doesn’t stop him from loving Bailey from Finding Dory. When we are over at the Disney Parks, he lines … Read more

Carthay Circle Theater marks one entry to the Avenue M Arcade. Photo by J. Jeff Kober.

Shanghai Disney Retail Magic: Part II

In our previous post, we had a chance to take a look at the retail magic found in Shanghai Disneyland. We had a chance to move up the right side of Mickey Avenue, head over to Treasure Cove, and then continue counter-clockwise around to Fantasyland. Today we’re going to continue that direction, finishing out Fantasyland, move … Read more

Walt Disney World 45th Anniversary

Walt Disney World 45th Anniversary: Why It Matters

Today was the Walt Disney World 45th anniversary. Here’s what I observed on this “special” day: Transportation had buses ready to bring extra guests to the park from the TTC. But express monorails–a signature part of Walt Disney World’s opening–were not up and running until well after opening. Guests entering the park were handed free … Read more

Avatar at Disney's Animal Kingdom

Examining Avatar at Disney’s Animal Kingdom

Pandora, the World of Avatar will unveil itself sometime in 2017. Now is a good opportunity to really look at what we know–or don’t know–about this attraction based on the film Avatar at Disney’s Animal Kingdom. I’ve learned a few new things recently–and I have just taken a few unique shots that will help us better … Read more

VIP Treatment at Disney

VIP Treatment at Disney

Do you want VIP treatment at Disney? Perhaps you should visit the Fantasyland courtyard at the Magic Kingdom. There sits the Sword in the Stone. From time to time you find The Royal Majesty Makers inviting guests to pull excalibur from its rock foundation. After older adults find no success, they usually identify a young child who easily pull … Read more

Guests boarding vehicles at Test Track, a complicated attraction where computers manage the acceleration and braking for the passenger. Photo by J. Jeff Kober

Safety at Disney: Is There a Problem?

It’s been a long summer at the house of the Mouse. And the real culprit seems to center around safety at Disney. In what should have been a blockbuster summer of opening several shows and  attractions such as the new Soarin’ Around the World, Frozen Ever After, Friendship Faire and Rivers of Light, the advent of these … Read more