Photo by J. Jeff Kober.

Happenings at Disney’s Hollywood Studios

  There is much that is happening–and much that is not at Disney’s Hollywood Studios. Let’s take a look at what’s going on. The Frozen layer has been removed from that summer event. That includes the stage in front of the Chinese Theater, which continues to get some renovations and additions of its own. It’s … Read more


Making Backstage Guest Worthy: Guest Service Idea #17

  It stuns me that even though there are no major attractions planned for the Magic Kingdom at this time, there is still so much construction activity going on in the parks. No one can say that Disney doesn’t work very hard to keep things up to snuff. Here’s just one amazing addition. Do you … Read more

Celebrating 60 Years of Annette Funicello

Celebrating 60 Years of Annette Funicello

  Everyone knows within the Disney blogosphere that this year is Disneyland’s Diamond Celebration. Well it’s not the only one. In 1955 the Mickey Mouse Club became an American phenomenon, and at the center of it was Annette Funicello. This year at D23 you have a chance to celebrate the life of this extraordinary person. In … Read more

Avatar island attached to show building. Photo by J. Jeff Kober.

Disney Animal Kingdom Construction: August 2015

  Construction continues at Disney’s Animal Kingdom. Let’s start the biggest of all projects–Avatar’s Pandora. Now that the exterior of the simulator show building has been built, the front facade is being layered on. This will consist of a series of mountains and even hanging islands: You can see the structural outline of the mountain being … Read more

This concept of providing customer options with merchandise pickup and delivery is even available here at this Fantasyland shop in Tokyo Disneyland. Photo by J. Jeff Kober.

Provide Customer Options: Guest Service Lesson #16

  Welcome to our celebration of Disneyland’s Diamond Anniversary with our 16th example of great customer service. Imagine you’re shopping at Bonjour Village Gifts at The Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? … Read more

Plaza Ice Cream Parlor at Magic Kingdom, Walt Disney World. Photo by J. Jeff Kober.

Signs of Great Service: Disney Guest Service Lesson #15

  On one occasion I came across this sign when visiting a very popular dining spot. It was written on receipt tape, and pegged to the regular sign created for the restaurant. It’s message was intended to re-direct customers upstairs past the store and to the dining portion of the restaurant. I will grant you … Read more

Pizza Planet across from the Muppet Vision 3D. Photo by J. Jeff Kober.

Disney’s Hollywood Studios: Rumors and Additions

  Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed on under the new TCM sponsorship. That includes new display cases with costuming and props from a … Read more

Sleeping Beauty Castle at Disneyland. Photo by J. Jeff Kober.

Soft Open: Guest Service Lesson #14

  Happy Birthday Disneyland. 60 Years of unbelievable excellence. It inspires, thrills, and excites. Hundreds of millions of guests have visited this one-of-a-kind place. It truly is the Happiest Place on Earth. But it wasn’t so on opening day. So many things went wrong that first day. At the center of this was the fact that Disneyland wasn’t ready … Read more