Podcast #14: Disney Around the World

Our latest episode chronicles some of the terrific experiences I have had visiting Shanghai Disneyland, Tokyo Disneyland, Disneyland Resort, Disney Cruise Line, and Walt Disney World. David also spoke of visiting Aulani, A Disney Resort & Spa. Let’s visit Disney around the world and see some photos and links we spoke of in our podcast, … Read more

Wayfinding Through Pumpkins!

With the Halloween season, perhaps it would be appropriate to offer something that ties into the season. Let’s talk about Wayfinding Through Pumpkins! I know it seems like a peculiar topic. But I’m a big fan of creating ways to navigate the customer through spaces through innovative means. Our example today is a great example … Read more

Sue: The Best Magic Kingdom Magic

I’ve spent many an article here chronicling examples of great customer service at Disney. I’ve discussed transactions versus interactions, and how the latter is what creates the magic. Included has been the idea of creating Magical Moments and Take 5’s. These are planned and improvisational activities for making the guest experience memorable. I’ve shared some … Read more

Introducing DestinationMagic.com

I’m very pleased to personally introduce to you Destination Magic, your go to place for Disney insights, vacation advice, and magic. For over 20 years I have presented ideas on life and work from the Happiest Place on Earth. In the early years, that role was as a Cast Member and Leader at The Disney … Read more

Perfecting the Customer Experience

Join us at Disneyland!

We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017 at the Disneyland Resort in Anaheim, California. Perfecting the Customer Experience is a unique, two-day benchmarking program that demonstrates a service standard to which every consumer-facing business should aspire. This intense, small-group experience helps you … Read more

D23 VIP Treatment

A D23 Imagineering Moment I have mixed feelings about D23. I somewhat understand that an event held for the fan faithful will be attended in droves. I arrived at 6:40 am and essentially began a waiting experience that continued until about 9:40 am, when we were finally escorted into the exhibit hall. That’s a three … Read more

Disney at Work Podcast #9: Our Review of Pandora

David Zanolla and I are now providing our review of Pandora: The World of Avatar on our Disney at Work podcast. It’s Episode 9 which can be heard when you visit our iTunes site. The area has now been open about a month, and we offer some insights that you might not hear otherwise. In particular, we suggest a very … Read more

Shanghai Disney Resort

Happy Birthday, Shanghai Disneyland Resort

It is the first anniversary of the Shanghai Disney Resort. Congratulations for arriving on your first anniversary! It’s been a big year, which followed an enormous opening. Over 11 million guests have already visited that park. The Chinese are coming to realize that this is a fantastic experience, and worthy of their time and attention. … Read more