Notice the attention to detail that carries on even in a Disney restroom? On my new site, Performance Journeys, I’ve posted an article about the branding of restrooms, and the impact of caring for them has on the culture. Its titled, Has Your Brand And Culture Gone Down The Toilet? I use examples from Disney, … Read moreBrand This Way; Girls That Way
So often you walk into a shop or store, and you see employee policies and/or procedures listed openly for all to see. It’s an example of how the back of the house should be separated from the front of the house. However, at the Wizarding World of Harry Potter, they’ve chosen to make fun of … Read moreClosing Procedures at Dervish and Banges
Cirque du Soleil at Downtown Disney, Walt Disney World I have to admit, I wasn’t too much of a fan of Cirque du Soleil until I read The Spark: Igniting the Creative Fire That Lives Within Us All, created by Lyn Heward and written by John U. Bacon. The book, short and readable as is, was … Read more“This Is Not A Solo Act”
How does Disney help their Guests promote their greatest products? Learn more in this insightful article.
Take this nostalgic walk through Disney’s own service stations to see key lessons in providing exemplary customer service. You can find the article here.
At Disneyland, head to Fowler’s Harbor in New Orleans Square and you’ll find a sign for a Chandlery. In time a chandlery is became sort of a 7/11 convenience store to ships coming into the harbor. But originally, they were providers to the ships in fuel and lanterns for lighting the ship. There is a … Read moreFinding Light and Knowledge in Fowler’s Harbor
For many years, there has been a major Cast Member recognition program entitled Partners in Excellence. For the 2% of the total Cast Member population who received that honor, they were given a small statue similar in size to the one found in front of Sleeping Beauty Castle and Cinderella Castle at Disneyland and the … Read moreA Name Tag For A Job Well Done
Can you really be creative when you are trying to cut costs? It seems counter productive, but read this article to see how Disney and Cirque du Soleil approaches it successfully–and not so successfully. You can find out more here.
Taking themes from Fantasia 200his article focuses on the courage and discipline required to really be creative. You can read the article here.
A few years ago when you checked your favorite pet into one of the the Kennel Clubs at Walt Disney World, they would sometimes provide a particular guest with a certificate that read: Walt Disney World Resort Kennel Club Hosted by Friskies It is with the greatest pleasure that we proclaim _____________________ has been an … Read moreMagic That’s Going to the Dogs