Making Backstage Guest Worthy

It stuns me that even though there are no major attractions planned for the Magic Kingdom at this time, there is still so much construction activity going on in the parks. No one can say that Disney doesn’t work very hard to keep things up to snuff. Here’s just one amazing addition. Do you know … Read moreMaking Backstage Guest Worthy

Celebrating 60 Years of Annette Funicello

Everyone within the Disney blogosphere knows that this year is Disneyland’s Diamond Celebration. Well, it’s not the only one. In 1955, the Mickey Mouse Club became an American phenomenon, and at the center of it was Annette Funicello. This year at D23, you have a chance to celebrate the life of this extraordinary person. In celebration … Read moreCelebrating 60 Years of Annette Funicello

Provide Customer Options

Imagine you’re shopping at Bonjour Village Gifts at the Magic Kingdom in Walt Disney World. Your eyes set upon some very expensive, but very delicate merchandise. You want to make the purchase. But is it worth hauling around? What if you end up breaking it while you’re carrying it from attraction to attraction? You could … Read moreProvide Customer Options

Signs of Great Service

On one occasion I came across this sign when visiting a very popular dining spot. It was written on receipt tape, and pegged to the regular sign created for the restaurant. Its message was intended to re-direct customers upstairs past the store and to the dining portion of the restaurant. I will grant you that … Read moreSigns of Great Service

Disney’s Hollywood Studios: Rumors and Additions

Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed under the new TCM sponsorship. That includes new display cases with costuming and props from a very … Read moreDisney’s Hollywood Studios: Rumors and Additions

The Future of Innoventions

The Future of Innoventions at Epcot

There are many things happening across Walt Disney World. Magic Kingdom is still working on projects green lit some time ago such as the Central Plaza expansion. Construction on Avatar is looking impressive. And lots of rumors exist about Disney’s Hollywood Studios with respect to the additions expected to go in there. But what about Epcot? … Read moreThe Future of Innoventions at Epcot

Earning Customer Trust

Earning Customer Trust

Let’s discuss the guest service idea of Earning Customer Trust. Let’s flash back to the long gone Toon Town Fair at Magic Kingdom. You’ll recall that when you entered this land you first arrived by Pete’s Gas Station. Pete had a motto on the side of his garage that summed up his customer service offering: I … Read moreEarning Customer Trust

Visa Abuse at Disney

New York Times is reporting that Disney has cancelled the layoffs of some 35 technology employees at Disney/ABC in the New York and Burbank offices. Earlier, those employees were replaced by offshore workers who had been brought to the U.S. on H-1B working visas.  Now those employees are back at work “until further notice.” All of this … Read moreVisa Abuse at Disney