We’re announcing the return of a popular program, Perfecting the Customer Experience, to be held October 26 & 27, 2017 at the Disneyland Resort in Anaheim, California. Perfecting the Customer Experience is a unique, two-day benchmarking program that demonstrates a service standard to which every consumer-facing business should aspire. This intense, small-group experience helps you … Read moreJoin us at Disneyland!
I’m excited to announce that my newest book, Disney, Leadership & You, will be premiering at the D23 conference next week. I’ll be doing an exclusive book signing at Disney’s D23 Expo on Friday, July 14th, from 2-3 pm. You’ll find us in Exhibit Hall A/Booth 301E. It’s sponsored by the Annette Funicello Research Fund, … Read moreNew Book! Disney, Leadership & You
I apologize that I have not posted much lately. Part of the problem is that my real job of helping companies become as customer-savvy as Disney and other great organizations has kept me extremely busy. But the other reason is that every time I have a spare minute, I’ve been reading Sam Gennawey’s newest work–The … Read moreSam Gennawey’s new book: The Disneyland Story
This newest book by J. Jeff Kober celebrates Disney’s Hollywood Studios, and the stories, tales, and lessons behind it! If you love Disney, if you love all things Hollywood, or if you love the Disney theme parks, you are going to love Disney’s Hollywood Studios: From Show Biz to Your Biz, published by Theme Park Press. … Read moreDisney’s Hollywood Studios: From Show Biz to Your Biz
I’m very excited about my newest book, Lessons From Epcot: In Leadership, Business & Life. Available as an iBook, Walt Disney’s greatest vision, Epcot, comes alive with powerful best-in-business and best-in-life insights. Originally available as an app, it is dedicated more than ever to being a showcase for new ideas, filled with stories, examples, and … Read moreNew! Lessons From Epcot: In Leadership, Business & Life
Named one of the top 5 best Disney Apps by Brighthub.com! We’re pleased to present a newly re-imagineered Disney at Work: Magic Kingdom. Not a travel app, and no ordinary trivia app, this creation for your iPhone and iPad showcases scores of stories, hundreds of photos, and hundreds of ideas that you can take back … Read moreDisney at Work: Magic Kingdom–Our Newest Revised App!