We’ve broadcasted a Facebook Live event from the Mark Twain at Disneyland this week! The Mark Twain is an original attraction from opening day at Disneyland, though it was ridden by guests a few days before when Walt and Lilly celebrated their wedding anniversary with a few close friends. Our story on Facebook Live comes from … Read more
Pirates of the Caribbean opened this week fifty years ago. We are celebrating this amazing attraction by visiting its counterparts around the world, and looking at the lessons learned from each. Join us on this podcast as we celebrate Pirates of the Caribbean around the world. You can find the link on iTunes, SoundCloud, or TuneIn. Disneyland … Read more
Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more
Happy 2017! A new year offers an opportunity to reflect about our accomplishments, and to think about the year ahead. One of my Christmas gifts this year is a copy of Jim Korkis’s new book, Walt’s Words: Quotations of Walt Disney with Sources! I’ve had other Disney-produced publications that shared any number of quotations by Walt … Read more
Continuous improvement in customer service is an important part of perfecting an organization. This was played out with employees at the Rose & Crown. Cast Members were introduced to a continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read more
Bob Iger: Showman of the Year Congratulations to Bob Iger, who has just been named Variety’s Showman of the Year. Variety did the kind of interview I would want to have with Bob Iger. It covered important issues that needed addressing. I strongly encourage studying all of it. As CEO of The Walt Disney Company, Bob … Read more
With so many travels, I just haven’t had a chance to do a review of the new Frozen Ever After attraction in Epcot’s Norway Pavilion. I was there on day one when it opened, but had to leave for a 30 day trip afterwards. So my review is a little late. But the ride is … Read more
A favorite shopping stop in World Showcase at Epcot is Japan’s Mitsukoshi Department Store. While you’ve been there, you may have witnessed or participated in the pearl ceremony. Learn more about those pearls, made possible by Mikimoto. You can read the article here.