Everyone within the Disney blogosphere knows that this year is Disneyland’s Diamond Celebration. Well, it’s not the only one. In 1955, the Mickey Mouse Club became an American phenomenon, and at the center of it was Annette Funicello. This year at D23, you have a chance to celebrate the life of this extraordinary person. In celebration … Read more
The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to your own service organization. See it from the eyes of J. Jeff Kober, who is the foremost thought leader in benchmarking practices at Disney. Whether you’re in the private or public sector, you’ll find solutions … Read more
What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure, there are two comics that intertwine in Toon Lagoon. While seen, most guests seldom stop to study them. To most, they are simply incidental theming to the park. But they offer a couple of great thoughts about creating … Read more
Lessons From the Tower of Terror Are Just a Part of the Insights From My New Book, Disney’s Hollywood Studios: From Show Biz to Your Biz This week is the 25th Silver Anniversary of Disney’s Hollywood Studios. In tribute to this remarkable park, we’re capturing some of the amazing details many guests never see. This … Read more
A favorite shopping stop in World Showcase at Epcot is Japan’s Mitsukoshi Department Store. While you’ve been there, you may have witnessed or participated in the pearl ceremony. Learn more about those pearls, made possible by Mikimoto. You can read the article here.