Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read moreDisney at Work Podcast #1: Excellence at Disney

Perspectives for 2017 From Walt Disney

Happy 2017! A new year offers an opportunity to reflect about our accomplishments, and to think about the year ahead. One of my Christmas gifts this year is a copy of Jim Korkis’s new book, Walt’s Words: Quotations of Walt Disney with Sources! I’ve had other Disney-produced publications that shared any number of quotations by Walt … Read morePerspectives for 2017 From Walt Disney

Continuous Improvement

Rose & Crown: Creating Continuous Improvement

Continuous
 
improvement in customer service is
 an important part 
of perfecting an
 organization. This
 was played out
 with employees
 at the Rose &
 Crown. Cast Members were 
introduced to a 
continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read moreRose & Crown: Creating Continuous Improvement

Bob Iger, Sushi, and Excellence at Disney

Bob Iger: Showman of the Year Congratulations to Bob Iger, who has just been named Variety’s Showman of the Year. Variety did the kind of interview I would want to have with Bob Iger. It covered important issues that needed addressing. I strongly encourage studying all of it. As CEO of The Walt Disney Company, Bob … Read moreBob Iger, Sushi, and Excellence at Disney

Celebrating 60 Years of Annette Funicello

Everyone within the Disney blogosphere knows that this year is Disneyland’s Diamond Celebration. Well, it’s not the only one. In 1955, the Mickey Mouse Club became an American phenomenon, and at the center of it was Annette Funicello. This year at D23, you have a chance to celebrate the life of this extraordinary person. In celebration … Read moreCelebrating 60 Years of Annette Funicello

VIP Treatment at Disney

The Wonderful World of Customer Service at Disney

The Wonderful World of Customer Service at Disney is a celebration of great business practices that can be applied to your own service organization. See it from the eyes of J. Jeff Kober, who is the foremost thought leader in benchmarking practices at Disney. Whether you’re in the private or public sector, you’ll find solutions … Read moreThe Wonderful World of Customer Service at Disney

Toon Lagoon at IOA: The Trail to a Great Work Environment

What Qualities Do You Look For In The Place You Work At? At Universal’s Islands of Adventure, there are two comics that intertwine in Toon Lagoon. While seen, most guests seldom stop to study them. To most, they are simply incidental theming to the park. But they offer a couple of great thoughts about creating … Read moreToon Lagoon at IOA: The Trail to a Great Work Environment

Facing an Uncertain Future at the Tower of Terror

Lessons From the Tower of Terror Are Just a Part of the Insights From My New Book, Disney’s Hollywood Studios: From Show Biz to Your Biz This week is the 25th Silver Anniversary of Disney’s Hollywood Studios. In tribute to this remarkable park, we’re capturing some of the amazing details many guests never see. This … Read moreFacing an Uncertain Future at the Tower of Terror

Great Service After Ghirardelli Closes

I love Ghirardelli! Perhaps too much looking at my waist size. I love how they greet you with a chocolate square when you enter. It’s such a nice touch. I was kind of bummed out last week in Orlando; I thought our family was going to get ice cream at the Ghirardelli in Downtown Disney. … Read moreGreat Service After Ghirardelli Closes