I’m very excited to announce the 2nd edition of The Wonderful World of Customer Service at Disney. When the first edition of The Wonderful World of Customer Service at Disney came out, my rationale for writing the book came from the fact that I didn’t feel anyone was really telling people what customer service was really all … Read more
With descriptions such as “twice the size of the island of Manhattan”, it has always been a little difficult to completely describe what is, Walt Disney World. Yet on a company promotion today, I saw this box at the bottom of the ad: I think this pretty well sums it up. Especially the Pixie Dust.
Walt Disney once wrote: “Once a man has tasted freedom he will never be content to be a slave. That is why I believe that this frightfulness we see everywhere today is only temporary. Tomorrow will be better for as long as America keeps alive the ideals of freedom and a better life. All men … Read more
There’s a little known story told by my boss, Valerie Oberle, who was the original director of The Disney University Professional Development Programs, or what is known now as the Disney Institute. It seems that back in the days of Eisner and Wells, Michael was concerned that programs being taught to different companies all over … Read more
Our next program is coming right around the corner, but there’s still time to sign up! Perfecting the Customer Experience is a unique, three-day benchmarking program. It demonstrates the service standard to which all consumer-facing businesses should aspire, and delivers: Solid ideas for improving customer service and creating loyal customers Proven examples from Disney and … Read more
A favorite shopping stop in World Showcase at Epcot is Japan’s Mitsukoshi Department Store. While you’ve been there, you may have witnessed or participated in the pearl ceremony. Learn more about those pearls, made possible by Mikimoto. You can read the article here.