My apologies for not submitting posts more often. Business is busy, and many things are happening. But I did want to offer a post before the week ended. So today we talk about visiting Disneyland. If you’ve never visited Disneyland before, you are going to be wowed. That’s because Disneyland is a beautiful, mature park … Read moreWowing Guests at Disneyland
With the Halloween season, perhaps it would be appropriate to offer something that ties into the season. Let’s talk about Wayfinding Through Pumpkins! I know it seems like a peculiar topic. But I’m a big fan of creating ways to navigate the customer through spaces through innovative means. Our example today is a great example … Read moreWayfinding Through Pumpkins!
I’ve spent many an article here chronicling examples of great customer service at Disney. I’ve discussed transactions versus interactions, and how the latter is what creates the magic. Included has been the idea of creating Magical Moments and Take 5’s. These are planned and improvisational activities for making the guest experience memorable. I’ve shared some … Read moreSue: The Best Magic Kingdom Magic
A D23 Imagineering Moment I have mixed feelings about D23. I somewhat understand that an event held for the fan faithful will be attended in droves. I arrived at 6:40 am and essentially began a waiting experience that continued until about 9:40 am, when we were finally escorted into the exhibit hall. That’s a three … Read moreD23 VIP Treatment
It is the first anniversary of the Shanghai Disney Resort. Congratulations for arriving on your first anniversary! It’s been a big year, which followed an enormous opening. Over 11 million guests have already visited that park. The Chinese are coming to realize that this is a fantastic experience, and worthy of their time and attention. … Read moreHappy Birthday, Shanghai Disneyland Resort
This year I celebrate my tenth anniversary of sharing my ideas, my insights, and a little hope and inspiration with my readers. I want to share not only the highlights of the last 10 years, but give you an idea of how we look forward to celebrating in the months to come! First of all, I want to … Read moreCelebrating 10 Years of Kober Blogging
Avatar at Disney Animal Kingdom We have an interesting insight into a major component of Pandora-The World of Avatar, opening soon at Disney’s Animal Kingdom. There are two major attractions in this entirely new land. One of them is the Na’vi River Journey. We learned something very interesting about this ride. But we should offer you first … Read moreAvatar’s Avatar at Disney Animal Kingdom
Thanks for joining us for the fourth episode of the Disney at Work Podcast where we discuss what’s going on behind the scenes at Disney! We’ll head throughout the Disney parks to talk about places few ever get to see. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on … Read moreDisney at Work Podcast #4: Disney Behind the Scenes
Thanks for joining us for the third episode of the Disney at Work Podcast where we discuss new Disney pricing structures being implemented. We’ll compare them to Universal, Sea World and even Royal Caribbean. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on today’s episode include: Does Disneyland’s … Read moreDisney at Work Podcast #3: New Disney Pricing Structures
We have a new Live Feed from our Disney at Work Facebook site. We broadcasted from the Odyssey Restaurant at Epcot, in an event that talks about the Arts & Science of Building Disney theme parks. You can find the link here. There are two parts in this video: Part I: The Art of Building Disney … Read moreFacebook Live Event From Epcot!