Disney Behind the Scenes

Disney at Work Podcast #4: Disney Behind the Scenes

Thanks for joining us for the fourth episode of the Disney at Work Podcast where we discuss what’s going on behind the scenes at Disney! We’ll head throughout the Disney parks to talk about places few ever get to see. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on … Read more

The new MaxPass may mean new FastPass locations & the return of old ones, like here at The Haunted Mansion. Photo by J. Jeff Kober

Disney at Work Podcast #3: New Disney Pricing Structures

Thanks for joining us for the third episode of the Disney at Work Podcast where we discuss new Disney pricing structures being implemented. We’ll compare them to Universal, Sea World and even Royal Caribbean. You can find the link on iTunes, SoundCloud, or TuneIn. Some of the things we chatted about on today’s episode include: Does Disneyland’s … Read more

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Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more

Flowers Have Understudies

Even Flowers Have Understudies

Disney has its roots in show business. It’s why employees are called Cast Members, rather than simply staff members. It’s also why Cast Members are taught on the first day the difference between being onstage and being offstage. Cast Members are taught that when onstage there are certain behaviors that shouldn’t happen unless you are … Read more

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Creating Magic For Your Customers

One of the things that makes Disney special is that they create magic in the form of Magical Moments and Take 5’s for their Guests. Let me share an example of what that looks like. Our son struggles with autism, but that doesn’t stop him from loving Bailey from Finding Dory. When we are over at … Read more

VIP Treatment at Disney

VIP Treatment at Disney

Do you want VIP treatment at Disney? Perhaps you should visit the Fantasyland courtyard at the Magic Kingdom. There sits the Sword in the Stone. From time to time you find The Royal Majesty Makers inviting guests to pull Excalibur from its rock foundation. After older adults find no success, they usually identify a young child who easily pulls … Read more

Have you had this kind of experience?

Hastening Service

While the film has yet to come out, the scene that follows couldn’t be funnier. It’s a preview of Disney’s new film, Zootopia, in which a rookie cop needs to run a license plate–fast. The scene brings us to the one place nothing ever goes quickly–your local Department of Motor Vehicles. You’ll see why in … Read more

Backside of water at Jungle Cruise in Tokyo Disneyland. Photo by J. Jeff Kober.

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more