Disney’s Four Keys: Improving the Guest Experience

Since the mid 1960s, Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have … Read moreDisney’s Four Keys: Improving the Guest Experience

Celebrating the Chief of the Big Kahunas

Have you been to Disney’s Typhoon Lagoon at opening? Have you or your family ever been selected as the Big Kahuna? That honor belongs to a special family selected from the crowd, who at rope drop becomes honored with a special location on the beach. With those chairs, comes free rental towels, the legendary “sand … Read moreCelebrating the Chief of the Big Kahunas

Disney’s Cross-U

One of the traditions at the Disney parks is that of utilizing office and “heart of the house” Cast Members out in the parks during peak holiday seasons. It’s called Cross-U (for Utilization), and it offers many advantages: 1. It supports the “heavy lifting” front line Cast Members must carry when there are throngs of … Read moreDisney’s Cross-U

Visas for Whom?

President Obama is slated to speak in front of Cinderella Castle on Thursday. For security purposes, they will empty Main Street, U.S.A. to invited guests only. The purpose of this visit is to announce “a strategy that will significantly help boost tourism and travel.” All of this is being done with the intent to create … Read moreVisas for Whom?