The Problem at Disney

The Problem at Disney

What is the problem at Disney? Internal sources at Disney say that nearly every inch of concrete at Shanghai Disneyland has been torn up three times to get things right, causing an increase in costs and a delay in schedule. Still, I look at new photos daily of Shanghai Disneyland. I studied the exhibit carefully … Read more

Photo by J. Jeff Kober

Monsters Inc Disney’s Hollywood Studios

With much of the backlot being demolished, I thought it well to pay tribute to a very cute set of props that made up the Open House queue at the Monsters Inc meet and greet at Disney’s Hollywood Studios. A few may remember that prior to being used for this meet ‘n’ greet, the location was … Read more

This honorary window at Disneyland celebrates Jack's contribution to the park. Note that he was a "Jack of all trades, Master of fun." Photo by J. Jeff Kober.

Saluting Sheriff Jack Lindquist

The passing of Jack Lindquist this week brings to my mind one of my favorite stories about this man who is heralded for his involvement in Disneyland–even being its first president. But this tale comes from the opening days of Walt Disney World, where all hands were needed–including Jack’s. In olden days, frontier towns like … Read more

The banks of the Rivers of America in a quieter moment. Photo by J. Jeff Kober.

Lessons From The Annual Canoe Races

As a new Disney cast member, I remember anticipating my first canoe race. Dozens of teams would sign up, usually from different parts of the operation. There would be some group representing Disney’s Caribbean Beach Resort, one group of French cast members from World Showcase, while another group represented cast members from the Jungle Cruise. I … Read more

The AquaSphere. Photo by J. Jeff Kober.

Leading By Consensus

When you enter Tokyo Disney Sea, you are greeted by this amazing water sculpture. Its title is AquaSphere, and it’s a symbolic reminder that you are entering a park dedicated to fantastic harbors across the globe. In their own humble history of their organization, the Oriental Land Company, or OLC, shares a little story about … Read more

In some ways, Mary's depiction is one of children coming together. Photo by J. Jeff Kober.

Do You Know Who Created The Grand Canyon Mural?

That was the question asked by a friendly Cast Member as I was trying to get a bite to eat the other night over at Disney’s Contemporary Resort. It is one of the largest iconic pieces found on Walt Disney World, stretching to 90 feet high. Standing at the Contempo Cafe, I was admiring the nuances … Read more

Tangled: The Musical. Photo by J. Jeff Kober.

Don’t Break the Magic

I was on the Disney Magic last week capturing new stories to share–and believe me–I have wonderful stories to share. The cruise did not disappoint–the Disney Magic is Magical. I have one particular experience I want to share with you: One of the most magical experiences was the new Tangled show–perhaps one of the best shows Disney … Read more

The Jungle Cruise dock today boarding guests for a   wild adventure. Photo by J. Jeff Kober.

Model Guest Service Excellence

When I was at the Disney Institute, we had a special visit made by Dick Nunis. Our leader, Valerie Oberle, had worked closely with Dick over the years, and she invited Dick to come and share his insights on providing great customer service. I heard him share the following story, one I have heard many … Read more