Disney Employee Survey: How Happy is Disney?

I passed by a t-shirt the other day in the parks. It read: “6 out of 7 Dwarfs are NOT Happy” So true. And yet, is it? So when I saw that Disney reported a major employee survey a few months ago, I was interested. With all of the Disney blogs out there we hear … Read moreDisney Employee Survey: How Happy is Disney?

What the Haunted Mansion, Men in Black and Tower of Terror Have In Common

A great source for insights in the theme park world comes from The Season Pass podcast. ¬†One example of that is the recent episode 219- Creating Men in Black: Alien Attack Part 2. Men in Black is one of Universal Florida’s signature attractions. The interview involves attraction creators Craig Hanna, Dave Cobb, and Andy Garfield. … Read moreWhat the Haunted Mansion, Men in Black and Tower of Terror Have In Common

Canaries and Birch Balls

As you exit to one side of Big Thunder Mountain at the Magic Kingdom, you’ll notice a little canary in a cage. In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison that could take the life of a miner before anyone realized the gases … Read moreCanaries and Birch Balls

Tale of Two Movie Bosses: Louis B. Mayer & Walt Disney

For many years, Disney’s Hollywood Studios was titled Disney-MGM Studios. In the late 80s, Michael Eisner thought that the Disney name would not be enough to carry the interest of tourists who would visit a real, working studio. He wanted to link it up with a bigger name. In the 1930s and 1940s, the time … Read moreTale of Two Movie Bosses: Louis B. Mayer & Walt Disney

A Swiss Family Treehouse: Branches of Trust

From the Swiss Family Treehouse comes three branches or stories of trust: The first one comes from the movie itself. One of the great messages in Disney’s classic film, Swiss Family Robinson, centers around trust. This was often the difference between the father (John Mills) and the mother (Dorothy McGuire). Trusting to go to New … Read moreA Swiss Family Treehouse: Branches of Trust

The Grace of Iger on Eisner

Last week’s Business Week interview of Bob Iger on Disney California Adventure once again showed how a CEO takes the higher road when it comes to dealing with his former predecessor. While being questioned as to why Disney California Adventure needed so much reinvestment, it could have been very simple to have slammed Michael Eisner’s … Read moreThe Grace of Iger on Eisner

From Birthdays to To Toontowns; From Meet ‘n Greets to Circuses: The MATADORS

It won’t be long before all of Storybook Circus opens at the Magic Kingdom at Walt Disney World. It’s a good time to reflect on its history and how it has evolved to what it is quickly becoming. Disney loves to celebrate, and when there’s a reason to do so, they pull out the red … Read moreFrom Birthdays to To Toontowns; From Meet ‘n Greets to Circuses: The MATADORS

Why People Work at Disney: The Disney Difference

Why would you want to work at Disney if Universal or SeaWorld was paying you more per hour to work there? Why would you travel all the way out to the Magic Kingdom, get on a bus, walk through a utilidor, before punching your time card and going to work, when you could go a … Read moreWhy People Work at Disney: The Disney Difference

Safety Begins With Me

We want to continue our discussion about the importance of safety at Disney. Safety is priority number one. It may not be exactly the priority in your business. For instance, you may operate an insurance company. There the first priority might be Trustworthiness. But the concepts in these next few posts can be applied to … Read moreSafety Begins With Me

The American Adventure: The Power of Influence

Our opportunity to celebrate the Fourth of July this week gives us a chance to also celebrate profound lessons learned from those who have helped shape the American Dream. A couple of years ago, The Hall of Presidents in the Magic Kingdom was retitled to “The Hall of Presidents: A Celebration of Liberty’s Leaders”. But … Read moreThe American Adventure: The Power of Influence