J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

Continuous Improvement

Rose & Crown: Creating Continuous Improvement

Continuous
 
improvement in customer service is
 an important part 
of perfecting an
 organization. This
 was played out
 with employees
 at the Rose &
 Crown. Cast Members were 
introduced to a 
continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read more

Walt Disney With Jane Goodall

Well, kind of. I’ll explain in a minute. This weekend, in commemoration of Earth Day, Disney’s Animal Kingdom hosted Dr. Jane Goodall in celebrating the launch of the Disney Conservation Fund’s “Reverse the Decline, Increase the Time” initiative. Disney is working with the Jane Goodall Institute to help protect great apes in the wild and … Read more

Streets of America

This weekend, fencing was put around the Streets of America Backlot at Disney’s Hollywood Studios. It’s the end of an era for this significant piece of the park, that was built for opening day in 1989. Indeed, the backlot tram used to literally go down these streets until it was deemed that more pedestrian area … Read more

The Courage and Discipline to Dream and Do

There’s a little known story told by my boss Valerie Oberle, who was the original director The Disney University Professional Development Programs, or what is known now as the Disney Institute. It seems that back in the days of Eisner and Wells Michael was concerned that programs being taught to different companies all over would … Read more

Every Costume a Story

It’s Everything Speaks Saturdays. When Walt Disney World opened in 1971, my father brought home from his office a copy of the Time Magazine article that chronicled the opening of the park. One of the great photos was of Disney Cast Members in various costumes aboard the horse-drawn trolley. Of those costumes you can see, … Read more