J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

Continuous Improvement

Rose & Crown: Creating Continuous Improvement

Continuous
 
improvement in customer service is
 an important part 
of perfecting an
 organization. This
 was played out
 with employees
 at the Rose &
 Crown. Cast Members were 
introduced to a 
continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read more

Walt Disney With Jane Goodall

Well, kind of. I’ll explain in a minute. This weekend, in commemoration of Earth Day, Disney’s Animal Kingdom hosted Dr. Jane Goodall in celebrating the launch of the Disney Conservation Fund’s “Reverse the Decline, Increase the Time” initiative. Disney is working with the Jane Goodall Institute to help protect great apes in the wild and … Read more

Streets of America

This weekend, fencing was put around the Streets of America Backlot at Disney’s Hollywood Studios. It’s the end of an era for this significant piece of the park, that was built for opening day in 1989. Indeed, the backlot tram used to literally go down these streets until it was deemed that more pedestrian area … Read more

Harry Potter–Twice the Price?

More confirmations are coming around Harry Potter bringing a presence in the Universal Studios park at Universal Florida. Speaking to an employee within the organization, this is what I’ve learned over the weekend: Railroad engineers have been on property extensively designing a train track that would run backstage. You would be looking out of the … Read more

Morale–Mission Impossible?

Tom Cruise’s new movie, Mission Impossible is out this weekend. It’s Brad Bird’s first live action movie, having created before both of Pixar’s highly acclaimed films, Incredibles, and Ratatouille. One of my favorite quotes on employee morale comes from Brad: “In my experience, the thing that has the most significant impact on a movie’s budget–but … Read more

3 Lessons Disney Learned From Marriott

After spending 60 years with his family’s company–40 of those as CEO, Bill Marriott has announced that he is stepping down at 80. The Marriott company is legendary in the hotel business. But few people know the relationship between the two and it’s influence on Disney. Click here to read how Marriott was not only … Read more