Podcast #14: Disney Around the World

Our latest episode chronicles some of the terrific experiences I have had visiting Shanghai Disneyland, Tokyo Disneyland, Disneyland Resort, Disney Cruise Line, and Walt Disney World. David also spoke of visiting Aulani, A Disney Resort & Spa. Let’s visit Disney around the world and see some photos and links we spoke of in our podcast, … Read more

Sue: The Best Magic Kingdom Magic

I’ve spent many an article here chronicling examples of great customer service at Disney. I’ve discussed transactions versus interactions, and how the latter is what creates the magic. Included has been the idea of creating Magical Moments and Take 5’s. These are planned and improvisational activities for making the guest experience memorable. I’ve shared some … Read more

Introducing DestinationMagic.com

I’m very pleased to personally introduce to you Destination Magic, your go to place for Disney insights, vacation advice, and magic. For over 20 years I have presented ideas on life and work from the Happiest Place on Earth. In the early years, that role was as a Cast Member and Leader at The Disney … Read more

Podcast #13: The Culture of Walt Disney World Part 2

Thanks for joining us for the thirteenth episode of the Disney at Work Podcast! Today, we have part 2 of our chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World, how it’s changed over the years, and how … Read more

WDW Announcements

Podcast #12: WDW Announcements from the D23 Expo

Thanks for joining us for the twelfth episode of the Disney at Work Podcast! Today, we chat about WDW announcements made at the recent D23 Expo, announcements made prior to D23, and most importantly, announcements that we think may still be yet to come! You can find the link for the episode on iTunes, SoundCloud, or TuneIn. Some highlights of our … Read more

culture at disney

Podcast #11: The Culture of Walt Disney World

Thanks for joining us for the eleventh episode of the Disney at Work Podcast! Today, we chat with Mark David Jones, Jeff’s former colleague at The Disney Institute and current business partner. In this episode, you’ll hear stories about the culture of Walt Disney World and how it’s changed over the years. We even reference the Disney Handwich … Read more

Disney Competition

Blizzard Beach: Cold War Competition

This is Part III of our coverage of the Disney Water Park Wars.  In the last two months, we were on hand with a Facebook Live Event at Miss Adventure Falls. You can see our first post here. We also did a Facebook Live Event at Crush ‘n’ Gusher. You can see a replay of that here. … Read more

Review: Walt Disney World Hidden History by Kevin Yee

Disney is into the details, and Kevin Yee has covered the coolest of all those details. It’s the second edition of Walt Disney World: Hidden History by Kevin Yee, and it’s a valuable addition to any Disney fan’s library. As someone who has spent scores of years studying all things Disney, I was shocked at how … Read more