About J. Jeff Kober

About J. Jeff Kober

J. Jeff Kober & Mickey Mouse

Writer. Columnist. Speaker. Facilitator. Trainer. Coach

And the thought leader in best-of-Disney practices.

For over twenty-five years Jeff has delivered development and training solutions for the private and public sector. He has facilitated hundreds of programs and delivered keynote addresses to scores of clients as diverse as General Electric, the U.S. Postal System, Federal Express and the City of New York. Topics have ranged from leadership to performance accountability, from customer service/loyalty to team building.

Many of Jeff’s consultant activities were associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university.  While there, Jeff was responsible for designing The Disney Approach to Quality Service and Service, Disney Style programs. The models, concepts, and examples of that program were later introduced to corporate America in Be Our Guest, a popular benchmarking title published by The Disney Institute, with a forward by Michael Eisner.

While at the Disney Institute, Jeff played a key role in developing other programs at The Disney Institute to include Disney’s Approach to Customer Loyalty, and Disney’s Approach to Creativity and Innovation. He continues today as a columnist for USA Today Online where he continues to share stories of excellence in the Walt Disney Company as best-practices ideas for corporations worldwide. He has authored The Wonderful World of Customer Service at Disney, and has created the Disney at Work interactive app series available on iPhone and iPad products. On iBooks he has authored Lessons From Epcot: In Leadership, Business, and Life. Disney’s Hollywood Studios: From Show Biz to Your Biz, is the only book dedicated to that unique park, and tells important stories not only from its operations, but from the heritage of the Walt Disney Company.

Jeff is now President of Performance Journeys, a training and development group devoted to developing and implementing performance improvement and learning in the workplace. He is also a partner and CEO of World Class Benchmarking, which provides a programming series that benchmarks many of America’s greatest corporations. Along with his business partner, Mark David Jones, he has co-authored Lead With Your Customer: Transform Culture and Brand into World Class Excellence.

J. Jeff Kober

In addition to the private and non-profit sector, Jeff has been focused on leadership and management transformation for federal, state and local entities,  He is the Chief Learning Architect for The Public Strategies Group (PSG) creating training and development solutions for large and small government entities alike.

Today Jeff travels widely providing keynotes, workshops, seminars, consulting and coaching. Jeff, his wife and family live in Orlando, Florida.

4 thoughts on “About J. Jeff Kober

  1. I am looking very forward to your new book! Any chance of getting a preview version before the formal rollout in the fall?

    Every time we visit Disney World (next visit is in 22 days!) I try to watch for different ideas that I can bring back to my work. I serve as Assistant Director of Administration at the Abilene State Supported Living Center. We are home for 285 people with Intellectual Developmental Disabilities.

    Thank you!

    • Yes! Thank you for asking. I had hoped to do it before the end of the year, but some feedback led me to wonder whether I should make it into two books rather than 1. I hope to resolve it by the first of the year. More to come!

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