Disney Guest Service Idea #6: Be Prepared For Angry Guests

City Hall at Disneyland Paris. Every Guest Relations has a room to accommodate angry guests. It is said that there are four of those at DLP. Photo by J. Jeff Kober.

  By your host, J. Jeff Kober Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Let’s look at how Disney works to be prepared for angry guests. In Guest Service Idea #5, we spoke about how Disney listens to its guests. We have an example of the work that goes on at Guest Relations in … Read more…

Central Plaza at Magic Kingdom: Park or Arena?

Truthfully, because I didn't stand in line for the stage show, this is the closest I got to the front of the castle during my entire stay. Photo by J. Jeff Kober.

  It’s been called Central Plaza. It’s the space at the center of Magic Kingdom parks that comes at the end of Main Street, U.S.A. and lies before the castle. It also serves as the stepping off point for all other lands in the park. A plaza traditionally has been a large open space. But Disneyland’s … Read more…

Disney Guest Service Idea #4: Stay Open After You Close

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Let’s look at how great organizations stay open after you close. In our previous blog, we spoke about the idea that organizations should open a few minutes before the stated opening time, so that people aren’t waiting for the doors to open. Today we head to … Read more…

Disney Guest Service Ideas #3: Open Earlier Than What Is Stated

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Today we look at the idea of organizations that open earlier than what is stated. It’s a simple thing: Open earlier than what is stated in your promotional material. If Walt Disney World states that the opening time for the Magic Kingdom is 9:00 am, … Read more…

Disney Guest Service Ideas #2: Exceed Expectations–By Just a Little

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. I love pancakes! When I attended Disneyland as a youngster, one of the simple highlights was eating at the River Belle Terrace. There I was surprised with not just eating pancakes for breakfast, but eating a Mickey Mouse Pancake! It was lined with cherry eyes … Read more…

60 Disney Guest Service Ideas

  Celebrating Disneyland’s Diamond Celebration with 60 Takeaway Concepts For Improving Customer Service in Your Organization Happy New Year! Can you believe it’s 2015? One of my New Year’s resolutions this year is to blog more often. And I’m committing to doing so by a new series on improving customer service. Disneyland is celebrating its Diamond Anniversary … Read more…