Disney Guest Service Idea #4: Stay Open After You Close

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Let’s look at how great organizations stay open after you close. In our previous blog, we spoke about the idea that organizations should open a few minutes before the stated opening time, so that people aren’t waiting for the doors to open. Today we head to … Read more…

Disney Guest Service Ideas #3: Open Earlier Than What Is Stated

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Today we look at the idea of organizations that open earlier than what is stated. It’s a simple thing: Open earlier than what is stated in your promotional material. If Walt Disney World states that the opening time for the Magic Kingdom is 9:00 am, … Read more…

Disney Guest Service Ideas #2: Exceed Expectations–By Just a Little

  Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. I love pancakes! When I attended Disneyland as a youngster, one of the simple highlights was eating at the River Belle Terrace. There I was surprised with not just eating pancakes for breakfast, but eating a Mickey Mouse Pancake! It was lined with cherry eyes … Read more…

60 Disney Guest Service Ideas

  Celebrating Disneyland’s Diamond Celebration with 60 Takeaway Concepts For Improving Customer Service in Your Organization Happy New Year! Can you believe it’s 2015? One of my New Year’s resolutions this year is to blog more often. And I’m committing to doing so by a new series on improving customer service. Disneyland is celebrating its Diamond Anniversary … Read more…

Disney Studio Backlot Tour Closing Permanently

  Big Changes for Disney’s Hollywood Studios–Let the Makeover Begin! The Studio Backlot TourDisney has announced that Disney’s long-heralded attraction, The Studio Backlot Tour, will close permanently on September 27, 2014. This attraction will be really the biggest closure of any park attraction ever at Walt Disney World. Up until Kilimanjaro Safaris, no attraction took up more space. … Read more…

Big Walt Disney World Attraction Changes Ahead

  New and Revised Attractions Involving Frozen, Toy Story, Soarin’, Indiana Jones, & Star Wars This morning my article in MousePlanet.com supports the claim that the Frozen is indeed coming to Maelstrom. My sources have indicated that this is indeed well underway. I’m not exactly sure as to when, or to what degree it will … Read more…