Would you like to see Splash Mountain improved at The Magic Kingdom? Would you like to have Aladdin’s Magic Flying Carpets go away? Would you like to have a new parade? Read here to find out how Disney is gathering your opinion.
Last month Tom Staggs sat down with Eyes and Ears, which is Walt Disney World’s internal newsletter. He recapped the year, which has been fairly big: The launch of the Disney Dream; the opening of new attractions like Star Tours and Little Mermaid; the ground breaking of Shanghai Disneyland; the opening of Aualani; two new … Read more
Do you love the muppets? Have you been to Studio 1 at Disney’s Hollywood Studios? It’s themed as a run-down hotel, and it reminds me of a previous hotel stay on one of my business trips. Read more here.
Do you know what this is? It’s part of how Disney makes decisions on multi-million dollar projects they create. You can read more of this article here and see how Disney walks in the shoes of its customers–or residents.
Notice the attention to detail that carries on even in a Disney restroom? On my new site, Performance Journeys, I’ve posted an article about the branding of restrooms, and the impact of caring for them has on the culture. Its titled, Has Your Brand And Culture Gone Down The Toilet? I use examples from Disney, … Read more
So often you walk into a shop or store, and you see employee policies and/or procedures listed openly for all to see. It’s an example of how the back of the house should be separated from the front of the house. However, at the Wizarding World of Harry Potter, they’ve chosen to make fun of … Read more
Cirque du Soleil at Downtown Disney, Walt Disney World I have to admit, I wasn’t too much of a fan of Cirque du Soleil until I read The Spark: Igniting the Creative Fire That Lives Within Us All, created by Lyn Heward and written by John U. Bacon. The book, short and readable as is, was … Read more
How does Disney help their Guests promote their greatest products? Learn more in this insightful article.
Take this nostalgic walk through Disney’s own service stations to see key lessons in providing exemplary customer service. You can find the article here.
At Disneyland, head to Fowler’s Harbor in New Orleans Square and you’ll find a sign for a Chandlery. In time a chandlery is became sort of a 7/11 convenience store to ships coming into the harbor. But originally, they were providers to the ships in fuel and lanterns for lighting the ship. There is a … Read more