You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the audio interview. Bob talks about the challenges in becoming CEO. He talks about his predecessor and his responsibility as second in command to be loyal to the one in charge. He also expresses respect to … Read more
The new queue at The Many Adventures of Winnie the Pooh in the Magic Kingdom offers insights on how to provide exemplary service to different styles of customers. Check the article out here.
What do these four things have in common? Read this article and find out!
A favorite shopping stop in World Showcase at Epcot is Japan’s Mitsukoshi Department Store. While you’ve been there, you may have witnessed or participated in the pearl ceremony. Learn more about those pearls, made possible by Mikimoto. You can read the article here.
Take a close look next time you’re at Monster’s Inc. Laugh Floor in the Magic Kingdom. Does your bulletin board at work mirror the kind you would find at Monster’s Inc.? You can tell a lot about a corporate culture just by looking at the bulletin board. A bulletin board sends a message about what … Read more
What you see is an authentic Bob’s Beverage Buck. It’s part of the opening of Disney’s Animal Kingdom. Bob refers to Bob Lamb, who opened the park back in 1998. Cast Member were working hard and furious to get the park opened. With Bob’s Beverage Buck you could get complimentary sodas to help melt the … Read more
In the first few months of operation, The Pirates League has quickly became the place for would-be pirates to swear an oath to good-fun buccaneering. Here you choose a name, choose accessories, and choose the right kind of pirate look. But how long does this transformation take? As long as the sands pass through an … Read more
It’s such a little thing at Sea World. You’ve seen benches that are reserved for parties with wheelchairs. This one is reserved for Guests with strollers. It’s located in Shamu Stadium and is a blessing for parents who are trying to keep their littlest asleep while taking advantage of seeing the show. Did I mention … Read more
I often ask groups I teach seminars to this question: “If you could have any job at Disney, what would it be?” Greeters, parade performers, and imagineers often come to the top of the list. A more interesting question might be: “If there was one job you wouldn’t want at Disney, what would it be?” … Read more