A few years ago when you checked your favorite pet into one of the the Kennel Clubs at Walt Disney World, they would sometimes provide a particular guest with a certificate that read: Walt Disney World Resort Kennel Club Hosted by Friskies It is with the greatest pleasure that we proclaim _____________________ has been an … Read moreMagic That’s Going to the Dogs
Read this article about Garner Holt, and his life long work creating audio-animatronics. You’ll be surprised how much of the attractions you enjoy at Disney are actually outsourced, and how Garner Holt has become in some ways more Disney than Disney!
Head over to Universal Florida’s CityWalk next time your in Orlando. At Jimmy Buffet’s Margartaville, there is a spot known as the Porch of Indecision. It’s a great place to sit back and linger for a while, enjoying something to eat, and listening to some of Buffet’s biggest hits. It’s ideal for those needing a … Read moreLingering on the Porch of Indecision
Read this great insight about how Disney came together to create the Disney Cruise Line. It also notes how Disney failed when it came to coming together to build the original Disney California Adventure. You can read more here.
The photo above is of Huey, Duey, and Luey working the docks at Dixie Landings. It reminds me of the following quotations: “I never did a day’s work in my life. It was all fun.” Thomas Edison “I think we’re having fun. I think our customers really like our products. And we’re always trying to … Read moreWork and Fun–Disney Style
Ever get scared that you might miss a deadline? Well, that’s the whole story around building Epcot. Read more in this article that discusses the last minute challenges created in making The American Adventure in World Showcase come alive.
You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the audio interview. Bob talks about the challenges in becoming CEO. He talks about his predecessor and his responsibility as second in command to be loyal to the one in charge. He also expresses respect to … Read moreHarvard Business Review of Bob Iger
The new queue at The Many Adventures of Winnie the Pooh in the Magic Kingdom offers insights on how to provide exemplary service to different styles of customers. Check the article out here.
What do these four things have in common? Read this article and find out!
A favorite shopping stop in World Showcase at Epcot is Japan’s Mitsukoshi Department Store. While you’ve been there, you may have witnessed or participated in the pearl ceremony. Learn more about those pearls, made possible by Mikimoto. You can read the article here.