Podcast Episode #2: Organizational Lessons From Disney in 2017

Big things are happening this year–what organizational lessons from Disney will you be able to apply to your company in 2017?  Our second podcast notes five of these milestones, and discuss lessons you can take from them for your own organization. You’ll see that their successes and failures could teach you a lot about how you … Read more

Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more

Flowers Have Understudies

Even Flowers Have Understudies

Disney has its roots in show business. It’s why employees are called Cast Members, rather than simply staff members. It’s also why Cast Members are taught on the first day the difference between being onstage and being offstage. Cast Members are taught that when onstage there are certain behaviors that shouldn’t happen unless you are … Read more

J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

Perspectives for 2017 From Walt Disney

Happy 2017! A new year offers an opportunity to reflect about our accomplishments, and to think about the year ahead. One of my Christmas gifts this year is a copy of Jim Korkis’s new book, Walt’s Words: Quotations of Walt Disney with Sources! I’ve had other Disney-produced publications that shared any number of quotations by Walt … Read more

Continuous Improvement

Rose & Crown: Creating Continuous Improvement

Continuous
 
improvement in customer service is
 an important part 
of perfecting an
 organization. This
 was played out
 with employees
 at the Rose &
 Crown. Cast Members were 
introduced to a 
continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read more

Bob Iger, Sushi, and Excellence at Disney

Bob Iger: Showman of the Year Congratulations to Bob Iger, who has just been named Variety’s Showman of the Year. Variety did the kind of interview I would want to have with Bob Iger. It covered important issues that needed addressing. I strongly encourage studying all of it. As CEO of The Walt Disney Company, Bob … Read more