Know Their Name

Know Their Name

By your host, J. Jeff Kober There’s something powerful about learning the names of your customers, and more importantly, getting to know them. This came to my attention when one day when we had George Miliotes talk to one of our business groups about best practices in world-class companies. George, along with chef Cliff Pleau, co-founded Disney’s California … Read more

Boston Marathon, Sandy Hook, and Disney’s 3:00 Parade

by J. Jeff Kober Events yesterday at the Boston Marathon, along with events only a few months ago in Newtown, Connecticut have caused all of us to stop and consider the good and bad of the world we live in. There has been much comment and even debate in the social media networks. But sometimes, … Read more