Red Rose Tavern at Disneyland–Facebook Live

With the new Beauty and the Beast film currently in theaters, the folks at Disney came up with a creative (and revenue generating) approach to celebrating the film via the Red Rose Tavern at Disneyland. Our most recent Facebook Live event takes us to the former Pinocchio’s Village Haus, which has been temporarily transported into a new … Read more

Be Our Guest. Be A Guest. Customer Service Implications

One of Disney’s most beloved films, Beauty and the Beasts, speaks to the topic of hosting others. Indeed, its signature song, “Be Our Guest,” is not only an anthem for great guest service at Walt Disney World, it’s now become a hugely popular restaurant. Guests are making reservations months ahead for formal dinner reservations, and … Read more

Early Review: Enchanted Tales with Belle

  Sorry for not being online much lately. I’ve been busy on a new project that we’ll be announcing in a couple of weeks. It’s very exciting–especially if you have an iPad. Meanwhile a huge review on the new Enchanted Tales with Belle. Take a look. It will get you very excited about the upcoming … Read more