Big things are happening this year–what organizational lessons from Disney will you be able to apply to your company in 2017? Our second podcast notes five of these milestones, and discuss lessons you can take from them for your own organization. You’ll see that their successes and failures could teach you a lot about how you … Read morePodcast Episode #2: Organizational Lessons From Disney in 2017
Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read moreDisney at Work Podcast #1: Excellence at Disney
Bob Iger: Showman of the Year Congratulations to Bob Iger, who has just been named Variety’s Showman of the Year. Variety did the kind of interview I would want to have with Bob Iger. It covered important issues that needed addressing. I strongly encourage studying all of it. As CEO of The Walt Disney Company, Bob … Read moreBob Iger, Sushi, and Excellence at Disney
What is the problem at Disney? Internal sources at Disney say that nearly every inch of concrete at Shanghai Disneyland has been torn up three times to get things right, causing an increase in costs and a delay in schedule. Still, I look at new photos daily of Shanghai Disneyland. I studied the exhibit carefully … Read moreThe Problem at Disney
The other day I asked the question, “How well is Disney doing?” Today I ask the question, “How well is Disney’s MyMagic+ doing?” From the conference call Bob Iger and Jay Rasulo hosted last week for the 1st quarter results, we have a very interesting response to that question. The question posed was: “Can you … Read moreHow Well is Disney’s MyMagic+ Doing?
This past week, Disney released its first quarter results ending on December 28, 2013. This, plus the annual report of 2013, suggests that the results are…well…fantasmic! Every facet of the organization is doing well. Here’s a summary of what’s going well: 1. The box office is hot–in particular due to the success of Frozen, Thor, … Read moreHow Successful Is Disney?
All of the talk about MyMagic+ and Bob Iger’s efforts to re-invigorate the parks with new technology came to my mind the other day when I recently came across a June 30th, 1983 internal Disney news publication. It was for Cast Members and was entitled, “Experimenting with Computer Graphics.” It featured a photo of John … Read moreIs MyMagic+ Bob Iger’s Folly at Disney?
By J. Jeff Kober What if a billion dollars fixed your customer’s biggest complaint? And it also made you money, reduced labor, and created greater guest satisfaction? Call it Next Gen, My Disney Experience, or MagicPlus. Disney’s been working on a high-tech project that’s about to be released in a major way over the weeks, … Read moreNo Waiting at Disney with iWatch
Last week’s Business Week interview of Bob Iger on Disney California Adventure once again showed how a CEO takes the higher road when it comes to dealing with his former predecessor. While being questioned as to why Disney California Adventure needed so much reinvestment, it could have been very simple to have slammed Michael Eisner’s … Read moreThe Grace of Iger on Eisner
You absolutely must read Harvard Business Review’s interview of Bob Iger by Adi Ignatius. At least, you ought to listen to the audio interview. Bob talks about the challenges in becoming CEO. He talks about his predecessor and his responsibility as second in command to be loyal to the one in charge. He also expresses respect to … Read moreHarvard Business Review of Bob Iger