Earning Customer Trust

Earning Customer Trust

Let’s discuss the guest service idea of Earning Customer Trust. Let’s flash back to the long gone¬†Toon Town Fair at Magic Kingdom. You’ll recall that when you entered this land you first arrived by Pete’s Gas Station. Pete had a motto on the side of his garage that summed up his customer service offering: I … Read more

Starbucks at Disney: The Siren Call for Balance

Let me say at the outset of this article that I don’t drink coffee. Or tea. Never have, never been interested. I have visited Starbucks locations on many an occasion–usually going through airports, where I purchased a non-caffeinated beverage or some sandwich or pastry. I have no problem with Starbucks. Neither do I have an … Read more