Be Our Guest. Be A Guest. Customer Service Implications

One of Disney’s most beloved films, Beauty and the Beast, speaks to the topic of hosting others. Indeed, its signature song, “Be Our Guest,” is not only an anthem for great guest service at Walt Disney World, it’s now become a hugely popular restaurant. Guests are making reservations months ahead for formal dinner reservations, and … Read more

Disney’s Four Keys: Improving the Guest Experience

Since the mid 1960s, Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have … Read more

Sign Up For Perfecting The Customer Experience!

Our next program is coming right around the corner, but there’s still time to sign up! Perfecting the Customer Experience is a unique, three-day benchmarking program. It demonstrates the service standard to which all consumer-facing businesses should aspire, and delivers: Solid ideas for improving customer service and creating loyal customers Proven examples from Disney and … Read more

Disney at Work: Magic Kingdom–Our Newest Revised App!

Named one of the top 5 best Disney Apps by! We’re pleased to present a newly re-imagineered Disney at Work: Magic Kingdom. Not a travel app, and no ordinary trivia app, this creation for your iPhone and iPad showcases scores of stories, hundreds of photos, and hundreds of ideas that you can take back … Read more