Disney Water Park Competition

The Real Story Behind Miss Adventure Falls

Disney Water Park Competition in A New Facebook Live Event Disney water park competition just got bigger as Typhoon Lagoon at Walt Disney World opened Miss Adventure Falls today. We’ve got a great Facebook Live event available for you to see┬áhere. Check it out! And be sure to Like the page, because there’s more to … Read more

The Jungle Cruise dock today boarding guests for a   wild adventure. Photo by J. Jeff Kober.

Model Guest Service Excellence

When I was at the Disney Institute, we had a special visit made by Dick Nunis. Our leader, Valerie Oberle, had worked closely with Dick over the years, and she invited Dick to come and share his insights on providing great customer service. I heard him share the following story, one I have heard many … Read more

Disney’s Four Keys: Improving the Guest Experience

Since the mid 1960’s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have … Read more