Albert Cheng, columnist for the Hong Kong Economic Journal, asked some interesting questions about Disneyland Hong Kong in a recent article. In his column he notes the following: Last year, Hong Kong had 50 million visitors–a number to be envied by most any city in the world. Visitor spending in Hong Kong was up last … Read moreDisney Parks Compete in Asia
Happy 15th Anniversary, Disney California Adventure! It’s been a rough 15 years, but hey–they don’t call it an adventure for nothing! Here’s my photo essay on what I love most about Disney California Adventure. If you haven’t been to Disney California Adventure, it is a must. It is a park completely unique to itself, and … Read moreHappy 15th Disney California Adventure!
Big Changes for Disney’s Hollywood Studios–Let the Makeover Begin! The Studio Backlot TourDisney has announced that Disney’s long-heralded attraction, The Studio Backlot Tour, will close permanently on September 27, 2014. This attraction will be really the biggest closure of any park attraction ever at Walt Disney World. Up until Kilimanjaro Safaris, no attraction took up more space. And … Read moreDisney Studio Backlot Tour Closing Permanently
I love Ghirardelli! Perhaps too much looking at my waist size. I love how they greet you with a chocolate square when you enter. It’s such a nice touch. I was kind of bummed out last week in Orlando; I thought our family was going to get ice cream at the Ghirardelli in Downtown Disney. … Read moreGreat Service After Ghirardelli Closes
Walt said that “Disneyland will never be complete as long as there is imagination left in the world.” Since the mighty Matterhorn addition in 1959, Disney parks have been adding in a major way. Take a look at those biggest additions made over the years. Then take a look at 2012. It may well be the … Read more2012: Disney Parks’ Biggest Year
Let me say at the outset of this article that I don’t drink coffee. Or tea. Never have, never been interested. I have visited Starbucks locations on many an occasion–usually going through airports, where I purchased a non-caffeinated beverage or some sandwich or pastry. I have no problem with Starbucks. Neither do I have an … Read moreStarbucks at Disney: The Siren Call for Balance
Last week’s Business Week interview of Bob Iger on Disney California Adventure once again showed how a CEO takes the higher road when it comes to dealing with his former predecessor. While being questioned as to why Disney California Adventure needed so much reinvestment, it could have been very simple to have slammed Michael Eisner’s … Read moreThe Grace of Iger on Eisner
Take this nostalgic walk through Disney’s own service stations to see key lessons in providing exemplary customer service. You can find the article here.
Read this great insight about how Disney came together to create the Disney Cruise Line. It also notes how Disney failed when it came to coming together to build the original Disney California Adventure. You can read more here.