Mountains still under construction. Photo by J. Jeff Kober.

Podcast Episode #2: Organizational Lessons From Disney in 2017

Big things are happening this year–what organizational lessons from Disney will you be able to apply to your company in 2017?  Our second podcast notes five of these milestones, and discuss lessons you can take from them for your own organization. You’ll see that their successes and failures could teach you a lot about how you … Read more

Decks scrubbed and clean for visiting guests on the Disney Cruise Line. Photo by J. Jeff Kober.

Cleanliness Begets Cleanliness

A recent poll by Shanghai Daily showed that over 1 in 4 readers were concerned about the potential misbehavior of other guests when in the park. Their concern is that it might not end up being the “happiest place on earth” after all. One person noted…”it will be the same old story, Chinese people have no manners … Read more

An artistic interpretation of Cinderella being carried away happily ever after. Photo by J. Jeff Kober.

Attention to Disney Mosaic Tiles

Anyone who has been aboard the Disney Cruise Line knows the attention to a myriad of details is what makes that experience so incredible. The furnishings are exquisite, from lighting to railings to flooring. Our focus today is on just one small part of the total experience–mosaic tiles. Mosaic tiling is an often used in … Read more

How Successful Is Disney?

This last week Disney released its first quarter results ending on December 28, 2013. This plus the annual report of 2013 suggests that the results are…well…fantasmic! Every facet of the organization is doing well. Here’s a summary of what’s going well: 1. The box office is hot–in particular due to the success of Frozen, Thor, … Read more

Service Consistency on the Disney Cruise Line

I had the privilege of enjoying a short anniversary trip with my wife on the Disney Cruise Line last week. The Disney Dream is an amazing ship, and what an incredible time we had. It was in so many ways a complete wow. Probably because almost everything with the Disney Cruise Line exceeded my expectations, … Read more