Mariner Mickey aboard the Disney Magic. Photo by J. Jeff Kober.

Directing Good Guest Behavior

In the center of every Disney cruise ship is a statue of a nautically themed Disney character. When the first ship was built, the Disney Magic called upon Mickey Mouse┬áto be garbed as a 19th century mariner. Hundreds of photos are taken each cruise with guests posed next to Mickey. It’s an iconic moment. Mickey … Read more

Service Consistency on the Disney Cruise Line

I had the privilege of enjoying a short anniversary trip with my wife on the Disney Cruise Line last week. The Disney Dream is an amazing ship, and what an incredible time we had. It was in so many ways a complete wow. Probably because almost everything with the Disney Cruise Line exceeded my expectations, … Read more