Disney’s Four Keys: Improving the Guest Experience

Since the mid 1960’s Disney has had Four Keys for delivering great service: Safety Courtesy Show Efficiency They are a compass for everything Disney does–both strategically and tactically. In recent months, new changes have been made to better amplify and operationalize on these Four Keys. Read here about some of the important changes that have … Read more

Want a Job at Disney World? You’re Competing With Brazilians!

Okay, the comment seems over the top. But it’s true. And you’re competing against those from the Philippines, China and New Zealand. I noted that yesterday President Obama gave a 13 minute talk about making it easier for tourists coming to America to get a Visa. Great stuff. We all want to see the dollars … Read more