Making Backstage Guest Worthy

It stuns me that even though there are no major attractions planned for the Magic Kingdom at this time, there is still so much construction activity going on in the parks. No one can say that Disney doesn’t work very hard to keep things up to snuff. Here’s just one amazing addition. Do you know … Read moreMaking Backstage Guest Worthy

Provide Guest Service—Not Customer Service

  One of the fundamental things Disneyland introduced early on was that customers be referred to as Guests, and not as customers. This tradition has carried to the present day. Even in internal writings, the word Guest is not only used in place of the customer, but it is capitalized. Why call the customer a Guest? Think … Read moreProvide Guest Service—Not Customer Service