J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

Walt Disney World 45th Anniversary

Walt Disney World 45th Anniversary: Why It Matters

Today was the45th anniversary of Walt Disney World. Here’s what I observed on this “special” day: Transportation had buses ready to bring extra guests to the park from the TTC. But express monorails–a signature part of Walt Disney World’s opening–were not up and running until well after opening. Guests entering the park were handed free … Read more

VIP Treatment at Disney

VIP Treatment at Disney

Do you want VIP treatment at Disney? Perhaps you should visit the Fantasyland courtyard at the Magic Kingdom. There sits the Sword in the Stone. From time to time you find The Royal Majesty Makers inviting guests to pull Excalibur from its rock foundation. After older adults find no success, they usually identify a young child who easily pulls … Read more

Streets of America

This weekend, fencing was put around the Streets of America Backlot at Disney’s Hollywood Studios. It’s the end of an era for this significant piece of the park, that was built for opening day in 1989. Indeed, the backlot tram used to literally go down these streets until it was deemed that more pedestrian area … Read more

Disney Parks Compete in Asia

Albert Cheng, columnist for the Hong Kong Economic Journal, asked some interesting questions about Disneyland Hong Kong in a recent article. In his column he notes the following: Last year, Hong Kong had 50 million visitors–a number to be envied by most any city in the world. Visitor spending in Hong Kong was up last … Read more

Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Queen or Snow White? Pitching In To Help

Some of my favorite attractions at Disney parks are the dark rides. And perhaps one of the most memorable has been Snow White’s Scary Adventures. I remember riding this attraction at Disneyland as a child, and being very intimidated by the experience aboard the mine car. I was disappointed that the attraction was removed at Magic … Read more

Change Around The Riverbend

There has been much said about the removal of the Big Thunder Ranch/Barbecue area and even more so about the shortening of the Rivers of America as Disneyland prepares to create a new Star Wars Land in that region of the park. On the outset, my belief was that not only will Star Wars Land … Read more

Signs of Great Service

On one occasion I came across this sign when visiting a very popular dining spot. It was written on receipt tape, and pegged to the regular sign created for the restaurant. Its message was intended to re-direct customers upstairs past the store and to the dining portion of the restaurant. I will grant you that … Read more