A few years ago, I found myself outside the hospital walking past this presentation. Following the name of the hospital, the sign says: “For our Non-Smoking Patients, Visitors & Staff “If You Must Smoke Please Move Further Down The Sidewalk To The Seating Area “THANK YOU” If you look further on, you can see that … Read more
I grew up in Phoenix, Arizona. In 1972, in fifth grade, I went to Disneyland. We didn’t go in the summer following 6th grade, so I saved my money working lawn jobs and paid for my family to go on vacation to Disneyland at age 12. We stayed at the brand new Howard Johnson Hotel … Read more
Walt said that “Disneyland will never be complete as long as there is imagination left in the world.” Since the mighty Matterhorn addition in 1959, Disney parks have been adding in a major way. Take a look at those biggest additions made over the years. Then take a look at 2012. It may well be the … Read more
How does Disney help their Guests promote their greatest products? Learn more in this insightful article.
Take this nostalgic walk through Disney’s own service stations to see key lessons in providing exemplary customer service. You can find the article here.
At Disneyland, head to Fowler’s Harbor in New Orleans Square and you’ll find a sign for a Chandlery. In time a chandlery is became sort of a 7/11 convenience store to ships coming into the harbor. But originally, they were providers to the ships in fuel and lanterns for lighting the ship. There is a … Read more