Stop Instructional Graffiti

Stop Instructional Graffiti

By your host, J. Jeff Kober At Disney’s Animal Kingdom, we’ll look at the guest service idea of how too many rules can ruin the Guest experience. Let’s visit the Harambe Railway Station to see an example of something we find in many customer service arenas. Disney’s Imagineers wanted to create a more authentic experience when … Read moreStop Instructional Graffiti

Car Care–Cast Care: A Story of Morale

This weekend, Disneyland Resort Cast Members will be asked to park at Angel Stadium because of large expected crowds in the park. Micechat last week commented on this and detailed a flier that stated: “As a reminder, driving to work and parking in a Cast lot is not expected or required and is just one … Read moreCar Care–Cast Care: A Story of Morale

How Well is Disney’s MyMagic+ Doing?

The other day I asked the question, “How well is Disney doing?” Today I ask the question, “How well is Disney’s MyMagic+ doing?” From the conference call Bob Iger and Jay Rasulo hosted last week for the 1st quarter results, we have a very interesting response to that question. The question posed was: “Can you … Read moreHow Well is Disney’s MyMagic+ Doing?

Navigating FastPass+

I wrote an article this week in MousePlanet that focuses on the new FastPass+ system. If you’re not familiar with FastPass+, it’s Disney’s recent effort to make waiting in line for an attraction more hassle-free. Waiting in line is the biggest frustration guests have with staying at Disney. The article is especially targeted to those … Read moreNavigating FastPass+

Reflections of AVATAR

The D23 conference in Tokyo has released photos of the new AVATAR land coming to Disney’s Animal Kingdom. We brought you this article over the weekend, but we have since updated with several important new photos. It is an amazing look at the world of Pandora both day and night. As Imagineer Joe Rohde noted:  “Above and beyond … Read moreReflections of AVATAR

Making Magic at the Very End–Part II

I wrote the other day about a very special experience on a double decker bus at Epcot. It came at the end of the park’s operating hours. In this story, we head to Disney’s Animal Kingdom. One of the things that Cast Members enjoy most about working at Disney’s Animal Kingdom is that the park usually … Read moreMaking Magic at the Very End–Part II

Revisiting The Walt Disney World Scorecard

Earlier this week, Kevin Yee wrote an extensive piece about the challenges facing Walt Disney World. Most responses agree with what Kevin has written. I think Kevin is articulate and a better writer than I will ever be. I also wish I could come up with some of the clever statements he does, like the … Read moreRevisiting The Walt Disney World Scorecard

2012: Disney Parks’ Biggest Year

Walt said that “Disneyland will never be complete as long as there is imagination left in the world.” Since the mighty Matterhorn addition in 1959, Disney parks have been adding in a major way. Take a look at those biggest additions made over the years. Then take a look at 2012. It may well be the … Read more2012: Disney Parks’ Biggest Year