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Disney at Work Podcast #1: Excellence at Disney

Our first Disney at Work podcast is here! You can connect to it on iTunes. We’re excited to have you take a listen. It re-introduces us and then talks about the Chain Reaction of Excellence, shown below: Let’s review visually the key points we spoke of in the podcast: Growth & Long Term Success Organizations … Read more

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Creating Magic For Your Customers

One of the things that makes Disney special is that they create magic in the form of Magical Moments and Take 5’s for their Guests. Let me share an example of what that looks like. Our son struggles with autism, but that doesn’t stop him from loving Bailey from Finding Dory. When we are over at … Read more

The Plaza Hotel on the Streets of America backlot. Photo by J. Jeff Kober

Streets of America

This weekend, fencing was put around the Streets of America Backlot at Disney’s Hollywood Studios. It’s the end of an era for this significant piece of the park, that was built for opening day in 1989. Indeed, the backlot tram used to literally go down these streets until it was deemed that more pedestrian area … Read more

Photo by J. Jeff Kober

Monsters Inc Disney’s Hollywood Studios

With much of the backlot being demolished, I thought it well to pay tribute to a very cute set of props that made up the Open House queue at the Monsters Inc meet and greet at Disney’s Hollywood Studios. A few may remember that prior to being used for this meet ‘n’ greet, the location was … Read more

Have you had this kind of experience?

Hastening Service

While the film has yet to come out, the scene that follows couldn’t be funnier. It’s a preview of Disney’s new film, Zootopia, in which a rookie cop needs to run a license plate–fast. The scene brings us to the one place nothing ever goes quickly–your local Department of Motor Vehicles. You’ll see why in … Read more

Imagine the demand to see a show and do a meal at the Diamond Horseshoe. Photo by J. Jeff Kober.

Five Hopes for Walt Disney World in 2016

Sixteen is my lucky number, so I’m hoping that some fantastic things are on their way for this next year. In my previous blog I noted the top 5 things that surprised me and delighted me in 2015. Let me share with you the 5 things I hope to see happen in 2016 for Walt … Read more

Just what is the long term future for this attraction? Photo by J. Jeff Kober.

Disney’s Hollywood Studios: Seasons of Capacity

It’s been announced that in 2016 construction will begin on additions to Disney’s Hollywood Studios. Based on a variety of sources, let me try to paint for you what I understand will happen. Most of this has not been formally announced, and rumors are just that. But my sources are fairly solid, and as a … Read more

Photo by J. Jeff Kober.

Happenings at Disney’s Hollywood Studios

There is much that is happening–and much that is not at Disney’s Hollywood Studios. Let’s take a look at what’s going on. The Frozen layer has been removed from that summer event. That includes the stage in front of the Chinese Theater, which continues to get some renovations and additions of its own. It’s great … Read more

Pizza Planet across from the Muppet Vision 3D. Photo by J. Jeff Kober.

Disney’s Hollywood Studios: Rumors and Additions

Let’s visit Disney’s Hollywood Studios. You’ll be surprised that some new things big and small are happening. And while we’re there, let’s look at some new rumors: Addition: The Great Movie Ride The Great Movie Ride continues to be plussed on under the new TCM sponsorship. That includes new display cases with costuming and props from a very … Read more

City Hall at Disneyland Paris. Every Guest Relations has a room to accommodate angry guests. It is said that there are four of those at DLP. Photo by J. Jeff Kober.

Be Prepared For Angry Guests

By your host, J. Jeff Kober In a recent post, we spoke about how Disney listens to its guests. We have an example of the work that goes on at Guest Relations in the Disney parks, such as City Hall at Disneyland Paris. Throughout the day, Guest Relations receives hundreds of guests. Many just have questions … Read more