Disney Springs

Disney Springs From a Grove

In anticipation of the new Disney Springs opening, in May I wrote in a previous post about how Disney Springs had evolved originally from the Lake Buena Vista Shopping Center to adding Downtown Disney and Disney’s West Side. We talked about the retail and competitive entertainment influences surrounding those neighborhoods of what ultimately combined to become Downtown … Read more

Before Disney Springs

This weekend a major section of Disney Springs opens when their Town Center is unveiled to the public. Up until now, much of the remodeling of what was once Downtown Disney has been largely focused on what was formerly Pleasure Island, now known as The Landing. This major addition of the Town Center at Disney … Read more

Signs of Great Service

On one occasion I came across this sign when visiting a very popular dining spot. It was written on receipt tape, and pegged to the regular sign created for the restaurant. Its message was intended to re-direct customers upstairs past the store and to the dining portion of the restaurant. I will grant you that … Read more

Car Care–Guest Care: A Story of Flattening The Organization

I thought I would do a follow up article to my previous blog on how Disneyland Resort Cast Members were being treated with respect to parking for work. This time we’re out at Downtown Disney at Walt Disney World where an enormous construction project is underway. That project requires taking over several parking lots, thus … Read more