Anticipating Pandora the World of Avatar

Disney at Work Podcast #8: Anticipating Pandora – The World of Avatar

There are a lot of people anticipating Pandora – The World of Avatar, opening this week at Disney’s Animal Kingdom. Disney is king at creating anticipation. And that excitement is very real as this new land gets ready to premiere to the public. Our latest podcast talks about how Disney gets people anticipating Pandora – The … Read moreDisney at Work Podcast #8: Anticipating Pandora – The World of Avatar

2017 Epcot Flower & Garden Festival–See It!

Last year I wrote about the “Not So Fresh Epcot Flower & Garden Festival.” I’m pleased to say that this year’s festival is really great. It really seems that they have taken seriously the input that the experience was coasting, and pulled out the stops to make it the best festival possible. There is so much … Read more2017 Epcot Flower & Garden Festival–See It!

Facebook Live Event From Epcot!

We have a new Live Feed from our Disney at Work Facebook site. We broadcasted from the Odyssey Restaurant at Epcot, in an event that talks about the Arts & Science of Building Disney theme parks. You can find the link here. There are two parts in this video: Part I: The Art of Building Disney … Read moreFacebook Live Event From Epcot!

Continuous Improvement

Rose & Crown: Creating Continuous Improvement

Continuous
 
improvement in customer service is
 an important part 
of perfecting an
 organization. This
 was played out
 with employees
 at the Rose &
 Crown. Cast Members were 
introduced to a 
continuous improvement cycle and as a team discussed what implications there were in this type of process. In empowering cast members to identify opportunities to improve … Read moreRose & Crown: Creating Continuous Improvement

Before Disney Springs

This weekend a major section of Disney Springs opens when their Town Center is unveiled to the public. Up until now, much of the remodeling of what was once Downtown Disney has been largely focused on what was formerly Pleasure Island, now known as The Landing. This major addition of the Town Center at Disney … Read moreBefore Disney Springs

Innovating Relentlessly: Epcot’s Opportunity

In a recent interview by Eyes and Ears–Disney’s internal newsletter–Bob Chapek identified four key strategies: Reinforcing the Disney Brand Connecting Guests to Key Franchises Extending the Reach of the Disney Brand Innovating Relentlessly With respect to the latter, he noted “…in order for us to stay ahead, we must innovate relentlessly and with the clear … Read moreInnovating Relentlessly: Epcot’s Opportunity

“Eggxactly” What Epcot Needs

In a previous post, I wrote a fairly blunt article about the fact that the Epcot Flower and Garden Festival was anything but “#Epcot Fresh” as the Twitter feed would like you to believe. I didn’t do that to be mean-spirited, but to simply say, that there really is a need to take this annual … Read more“Eggxactly” What Epcot Needs

Do You Know Who Created The Grand Canyon Mural?

That was the question asked by a friendly Cast Member as I was trying to get a bite to eat the other night over at Disney’s Contemporary Resort. It is one of the largest iconic pieces found on Walt Disney World, stretching to 90 feet high. Standing at the Contempo Cafe, I was admiring the nuances … Read moreDo You Know Who Created The Grand Canyon Mural?

Five Hopes for Walt Disney World in 2016

Sixteen is my lucky number, so I’m hoping that some fantastic things are on their way for this next year. In a previous blog, I noted the top 5 things that surprised me and delighted me in 2015. Let me share with you the 5 things I hope to see happen in 2016 for Walt … Read moreFive Hopes for Walt Disney World in 2016

The Worst Day Ever at Epcot

Those who love Disney know that Epcot Center opened October 1, 1982. This was one of the most ambitious construction projects ever carried out anywhere, and the deadlines for making it all work were very difficult. Yes, the park opened on time on October 1st. But that doesn’t mean it was smooth sailing afterwards. Days … Read moreThe Worst Day Ever at Epcot