Big Walt Disney World Attraction Changes Ahead

New and Revised Attractions Involving Frozen, Toy Story, Soarin’, Indiana Jones, & Star Wars This morning my article in MousePlanet.com supports the claim that the Frozen is indeed coming to Maelstrom. My sources have indicated that this is indeed well underway. I’m not exactly sure as to when, or to what degree it will replace … Read more

Soarin’ and Toy Story Midway Mania Slated For Changes

What do you do with decreasing the wait times for your two most popular attractions at Walt Disney World? Guests know not only how quickly FastPass+ options run out for Soarin’ and Toy Story Midway Mania, but that waiting in the standby line can be grueling with waits on any day usually passing the 60 … Read more

Service Consistency on the Disney Cruise Line

I had the privilege of enjoying a short anniversary trip with my wife on the Disney Cruise Line last week. The Disney Dream is an amazing ship, and what an incredible time we had. It was in so many ways a complete wow. Probably because almost everything with the Disney Cruise Line exceeded my expectations, … Read more

Plan 67 & 17, And The Evolution of a Disney Park

What is Plan 67 and 17? For our family’s summer beach trip I downloaded a copy of Rolly Crump’s biography, It’s Kind of a Cute Story. There’s a great little tale about Rolly being asked by Marty Sklar to create a version of what Epcot would ultimately look like. By this time, many versions had … Read more

New! Lessons From Epcot: In Leadership, Business & Life

I’m very excited about my newest book, Lessons From Epcot: In Leadership, Business & Life. Available as an iBook, Walt Disney’s greatest vision, Epcot, comes alive with powerful best-in-business and best-in-life insights. Originally available as an app, it is dedicated more than ever to being a showcase for new ideas, filled with stories, examples, and … Read more

Revisiting The Walt Disney World Scorecard

Earlier this week Kevin Yee wrote an extensive piece about the challenges facing Walt Disney World. Most responses agree wtth what Kevin has written. I think Kevin is articulate and a better writer than I will ever be. I also wish I could come up with some of the clever statements he does like the … Read more

2012: Disney Parks Biggest Year

Walt said the “Disneyland will never be complete as long as there was imagination left in the world.” Since the mighty Matterhorn addition in 1959, Disney parks have been adding in a major way. Take a look at those biggest additions made over the years. Then take a look at 2012. It may well be … Read more

Canaries and Birch Balls

As you exit to one side of Big Thunder Mountain at the Magic Kingdom, you’ll notice a little canary in a cage. In earlier days of coal mining, there was a concern about ventilation. Methane and carbon monoxide gases were a poison that could take the life of a miner before it was too late. … Read more

Starbucks at Disney: The Siren Call for Balance

Let me say at the outset I don’t drink coffee. Or tea. Never have. Never been interested. I have visited Starbuck locations on many an occasion–usually going through airports, where I purchased a non-caffeinated beverage or some sandwich or pastry. I have no problem with Starbucks. Neither do I have an affection toward it like … Read more