I wrote an article this week in MousePlanet that focuses on the new FastPass+ system. If you’re not familiar with FastPass+, it’s Disney’s recent effort to make waiting in line for an attraction more hassle-free. Waiting in line is the biggest frustration guests have with staying at Disney. The article is especially targeted to those … Read more
It’s been talked about–so what is Disney’s MyMagic+? A recent Walt Disney World Eyes & Ears described Disney’s MyMagic+ program by summing up by these main touch points: Set up My Disney Experience online and plan your vacation Receive customized MagicBands Make FastPass+ selections Receive the MagicBands Check in Online via My Disney Experience Breeze … Read more
It can be a little overwhelming trying to sort out the MyMagic+ program and all that it implies. Moreover, what does it mean for the Guest experience? Walt Disney World Eyes & Ears–the newsletter for Cast Members–has been updating its employees on the progress of MyMagic+. Here are some quotes to give you further insight … Read more
This week, the Next Gen FASTPASS system or xPass or FASTPASS+ is being tested at The Magic Kingdom. As I understand this system, this will grant users the privilege of being able to create their itinerary far in advance of their arrival to the parks. Imagine being able to make arrangements to go on all … Read more
The new queue at The Many Adventures of Winnie the Pooh in the Magic Kingdom offers insights on how to provide exemplary service to different styles of customers. Check the article out here.