Stay Open After You Close

Disney Guest Service Idea: Stay Open After You Close

Let’s look at how great organizations stay open after you close. In our previous blog, we spoke about the idea that organizations should open a few minutes before the stated opening time, so that people aren’t waiting for the doors to open. Today we head to the other end of the work day–when the doors … Read more

New! Lessons From Epcot: In Leadership, Business & Life

I’m very excited about my newest book, Lessons From Epcot: In Leadership, Business & Life. Available as an iBook, Walt Disney’s greatest vision, Epcot, comes alive with powerful best-in-business and best-in-life insights. Originally available as an app, it is dedicated more than ever to being a showcase for new ideas, filled with stories, examples, and … Read more