Stay Open After You Close

Disney Guest Service Idea #4: Stay Open After You Close

Celebrating Disneyland’s Diamond Jubilee with 60 Guest Service Ideas. Let’s look at how great organizations stay open after you close. In our previous blog, we spoke about the idea that organizations should open a few minutes before the stated opening time, so that people aren’t waiting for the doors to open. Today we head to the … Read more

New! Lessons From Epcot: In Leadership, Business & Life

I’m very excited about my newest book, Lessons From Epcot: In Leadership, Business & Life. Available as an iBook, Walt Disney’s greatest vision, Epcot, comes alive with powerful best-in-business and best-in-life insights. Originally available as an app, it is dedicated more than ever to being a showcase for new ideas, filled with stories, examples, and … Read more