Pirates of the Caribbean

Disney at Work Podcast #5: Celebrating Pirates of the Caribbean Around the World

Pirates of the Caribbean opened this week fifty years ago.  We are celebrating this amazing attraction by visiting its counterparts around the world, and looking at the lessons learned from each. Join us on this podcast as we celebrate Pirates of the Caribbean around the world.  You can find the link on iTunes, SoundCloud, or TuneIn. Disneyland … Read more

Podcast Episode #2: Organizational Lessons From Disney in 2017

Big things are happening this year–what organizational lessons from Disney will you be able to apply to your company in 2017?  Our second podcast notes five of these milestones, and discuss lessons you can take from them for your own organization. You’ll see that their successes and failures could teach you a lot about how you … Read more

VIP Treatment at Disney

VIP Treatment at Disney

Do you want VIP treatment at Disney? Perhaps you should visit the Fantasyland courtyard at the Magic Kingdom. There sits the Sword in the Stone. From time to time you find The Royal Majesty Makers inviting guests to pull Excalibur from its rock foundation. After older adults find no success, they usually identify a young child who easily pulls … Read more

Disney Parks Compete in Asia

Albert Cheng, columnist for the Hong Kong Economic Journal, asked some interesting questions about Disneyland Hong Kong in a recent article. In his column he notes the following: Last year, Hong Kong had 50 million visitors–a number to be envied by most any city in the world. Visitor spending in Hong Kong was up last … Read more

Trash Cans as Art

The last couple of posts have dealt with issues of how Disney creates a setting that is clear and enjoyed by guests. I thought we might do a follow up article on Disney trash receptacles. Early on, I had heard that Disney has determined that they set trash receptacles no further than 20 paces from each … Read more

Empowering Customers

The other day, we went to Disneyland Paris to look at one of the ways they focus on Customer Service. Let’s head to Disneyland Hong Kong today. One of the best things you can do for customers is to provide them viable options. Empowering customers with informed choices gives them the power to influence their … Read more

Visa Abuse at Disney

New York Times is reporting that Disney has cancelled the layoffs of some 35 technology employees at Disney/ABC in the New York and Burbank offices. Earlier, those employees were replaced by offshore workers who had been brought to the U.S. on H-1B working visas.  Now those employees are back at work “until further notice.” All of this … Read more