J. Jeff Kober Introduction

Facebook Live Event #1: J Jeff Kober Introduction

Thanks for joining me for my first Disney at Work Facebook Live Event. Just like Walt Disney would introduce his TV show from his office (albeit it was a re-creation on a soundstage), I wanted to use this first event to introduce or re-introduce myself. And I thought the best place to do it was … Read more

New Book on Customer Service at Disney–In Japanese

I just received Japanese copies of my book, The Wonderful World of Customer Service at Disney. It looks like this! Thank goodness that the English title and my name was on the cover–I would have never known that it was my book! And it doesn’t get easier when you look between the covers. Not knowing … Read more

Announcing the 2nd Edition of The Wonderful World of Customer Service at Disney

I’m very excited to announce the 2nd edition of The Wonderful World of Customer Service at Disney. When the first edition of The Wonderful World of Customer Service at Disney came out, my rationale for writing the book came from the fact that I didn’t feel anyone was really telling people what customer service was really all … Read more