Service With a Flair

We shared earlier an experience where Walt Disney himself demonstrated to Dick Nunis what a great trip on the Jungle Cruise was supposed to look like. That trip required slowing down in places where there was something to see, and speeding up in places where there was little to look at. One of those places involves … Read more

Model Guest Service Excellence

When I was at the Disney Institute, we had a special visit made by Dick Nunis. Our leader, Valerie Oberle, had worked closely with Dick over the years, and she invited Dick to come and share his insights on providing great customer service. I heard him share the following story, one I have heard many … Read more

Disney’s MyMagic+ Initiative: Where’s the Magic?

It’s been talked about–so what is Disney’s MyMagic+? A recent Walt Disney World Eyes & Ears described Disney’s MyMagic+ program by summing up  by these main touch points: Set up My Disney Experience online and plan your vacation Receive customized MagicBands Make FastPass+ selections Receive the MagicBands Check in Online via My Disney Experience Breeze … Read more