It’s Everything Speaks Saturday. When Walt Disney World opened in 1971, my father brought home from his office a copy of the Time Magazine article that chronicled the opening of the park. One of the great photos was of Disney Cast Members in various costumes aboard the horse-drawn trolley. Of those costumes you can see, … Read moreEvery Costume a Story
The circus has come to town! Actually, much of the circus has yet to arrive, and even then it’s really heading to the Magic Kingdom, not your hometown. But the sneak peek of what is yet to come has created huge positive press, and now families are beginning to plan their upcoming vacation around … Read moreStorybook Circus: The Positive Press of a Sneak Peek
Well, actually it’s a morning and a day after. I was too tired after the “One More Disney Day” event at the Magic Kingdom at Walt Disney World to write. Mind you, I had just come in from a late flight from Houston, Texas, where I had handled a day’s worth of training programs. So … Read moreThe Morning After One More Disney Day
Named one of the top 5 best Disney Apps by Brighthub.com! We’re pleased to present a newly re-imagineered Disney at Work: Magic Kingdom. Not a travel app, and no ordinary trivia app, this creation for your iPhone and iPad showcases scores of stories, hundreds of photos, and hundreds of ideas that you can take back … Read moreDisney at Work: Magic Kingdom–Our Newest Revised App!
I’ve noticed today a wonderful article at ImagineeringDisney.com that was posted a couple of years ago. It was a celebration of America Sings and how it eventually came to be Splash Mountain. I loved America Sings. I loved the music and the characters, and the technical design of the staging. It was a very sophisticated … Read moreAmerica Sings and Splash Mountain: Problems in the Briar Patch
More confirmations are coming around Harry Potter bringing a presence in the Universal Studios park at Universal Florida. Speaking to an employee within the organization, this is what I’ve learned over the weekend: Railroad engineers have been on property extensively designing a train track that would run backstage. You would be looking out of the … Read moreHarry Potter–Twice the Price?
Would you like to see Splash Mountain improved at The Magic Kingdom? Would you like to have Aladdin’s Magic Flying Carpets go away? Would you like to have a new parade? Read here to find out how Disney is gathering your opinion.
Take this nostalgic walk through Disney’s own service stations to see key lessons in providing exemplary customer service. You can find the article here.
The new queue at The Many Adventures of Winnie the Pooh in the Magic Kingdom offers insights on how to provide exemplary service to different styles of customers. Check the article out here.
What do these four things have in common? Read this article and find out!