By J. Jeff Kober What if a billion dollars fixed your customer’s biggest complaint? And it also made you money, reduced labor, and created greater guest satisfaction? Call it Next Gen, My Disney Experience, or MagicPlus. Disney’s been working on a high-tech project that’s about to be released in a major way over the weeks, … Read moreNo Waiting at Disney with iWatch
With so much going on at in Fantasyland at the Magic Kingdom, it’s hard to realize that other major projects are underway. Here are some things that I’ve come to find out regarding Next Gen-style activities underway. Disney’s Animal Kingdom: Wilderness Explorers. Testing has been ongoing on this for some time–even more than a year … Read moreVirtually, What’s Next?