The Worst Day Ever at Epcot

Those who love Disney know that Epcot Center opened October 1, 1982. This was one of the most ambitious construction projects ever carried out anywhere, and the deadlines for making it all work were very difficult. Yes, the park opened on time on October 1st. But that doesn’t mean it was smooth sailing afterwards. Days … Read moreThe Worst Day Ever at Epcot

Be The Hero

By your host, J. Jeff Kober Let’s look at how to be the hero through a service recovery situation with the front desk at Disney’s Hollywood Hotel. I recently visited Hong Kong Disneyland. My stay was brief. While I took a half day to see some key places in Hong Kong, my real objective was to visit … Read moreBe The Hero